Jahad Ramos
Tampa,FL
Summary
Dynamic and results-driven professional with experience at both Burger King and Busch Gardens, excelling in customer service and sales expertise. Proven ability to enhance workplace efficiency and manage orders effectively. Recognized for integrity and commitment to maintaining a clean, safe environment while training new team members to deliver exceptional service.
Overview
3
3
years of professional experience
Work History
Guest Relations Ambassador
Busch Gardens Tampa Bay
Tampa, FL
11.2025 - Current
- Delivered exceptional guest service, resolving inquiries and enhancing visitor experiences.
- Assisted in coordinating special events, ensuring seamless execution and guest satisfaction.
- Monitored park operations to maintain safety standards and improve overall guest flow.
- Trained new team members on customer service best practices and operational procedures.
- Collaborated with management to develop strategies for increasing guest engagement and retention.
- Implemented feedback mechanisms to gather guest insights for continuous improvement initiatives.
- Facilitated communication between departments to enhance service delivery and operational efficiency.
Crew Associate
Burger King/Quality Dining Inc.
5775 Gunn Hwy. Tampa, FL 33625
04.2023 - 11.2025
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
Education
GED -
Chamberlain Adult Education/Chamberlain High
9401 N Blvd, Tampa, FL 3361201-2022
Skills
- Stress management techniques
- Safety awareness
- Cooking
- Radar system operations
- Point-of-sale transactions
- Integrity and honesty
- Stock management
- Workplace efficiency
- Order management
- Visual communication
- Customer service
- Time management
- Task prioritization
- Sales expertise
Languages
English
Native or Bilingual
Interests
- Experimenting with different creative mediums, like Game Development, Program Coding, and Learning Coding Languages, to expand skills and techniques
- Coding and Programming
- Web Development and Design
Timeline
Guest Relations Ambassador
Busch Gardens Tampa Bay
11.2025 - Current
Crew Associate
Burger King/Quality Dining Inc.
04.2023 - 11.2025
GED -
Chamberlain Adult Education/Chamberlain High