Shenice James
tampa
Summary
Proven in enhancing guest satisfaction at Busch Gardens Tampa Bay, I excel in complaint handling and exceptional communication. My background as a Guest Relations Ambassador and Nanny showcases strong empathy and customer service skills. Achievements include implementing strategies that significantly improved resolution times, underscoring my commitment to excellence and teamwork.
Reliable hospitality professional with strong background in guest relations and event coordination. Known for maintaining high standards and achieving positive outcomes through collaborative efforts. Valued for flexibility and adaptability in dynamic environments, along with proficient interpersonal and customer service skills.
Overview
4
4
years of professional experience
Work History
Guest Relations Ambassador
Busch Gardens Tampa Bay
11.2024 - Current
- Coordinated transportation arrangements for guests as needed, ensuring smooth transitions between Ticket Transfers, local attractions, and the hotel property.
- Supported revenue growth by upselling available services and amenities to guests during their stay.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues effectively.
- Implemented new strategies for managing guest complaints, resulting in faster resolution times and greater overall satisfaction.
Live Out Nanny
Chanda Brown
03.2021 - 01.2024
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
Education
Hillsborough Community College
Tampa, FL05-2027
High School Diploma -
Middleton High School
Tampa, FL05-2024
Skills
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Complaint handling
- Language skills
- Teamwork and collaboration
Timeline
Guest Relations Ambassador
Busch Gardens Tampa Bay
11.2024 - Current
Live Out Nanny
Chanda Brown
03.2021 - 01.2024
Hillsborough Community College
High School Diploma -
Middleton High School
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