Alejandro Guajardo

• Assisted guests with inquiries, providing accurate information to enhance visitor experience.
• Coordinated guest feedback collection, contributing to service improvement initiatives.
• Managed ticketing operations, ensuring efficient entry and reducing wait times for visitors.
• Facilitated special events, supporting logistics and enhancing overall guest engagement.

• Supervised daily operations to ensure excellent customer service and sales performance.
• Trained and mentored new employees on sales techniques and store policies.
• Assisted in inventory management, ensuring accurate stock levels and organization.
• Implemented visual merchandising strategies to enhance product presentation and appeal.

• Generated $27,000 in sales in Nov-Dec 2023, and $43,000 in February 2024, ranking as the #4 highest salesperson at the location in 2023
• Built and maintained a clientele of over 64 customers for personalized sales follow-ups, many of which frequent shoppers
• Assisted with Hiring and Training new employees
• Managing Store Displays and Inventory to optimize product presentation and ensure stock availability.

Exceeded Monthly Sales Targets by consistently driving customer engagement and personalizing product recommendations. Pandora

Contributed to the store ranking #3 in sales among 142 Midwest locations, despite operating in a kiosk setting.

Out Performed Mall of America Location in 2023

• Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
• Managed party setup, including decorations, seating arrangements, and activity stations.
• Developed engaging themes and activities tailored to clients' preferences and demographics.
• Trained and supervised staff on event procedures, enhancing team performance and service quality.