Jahaira Lopez
Killeen,TX
Summary
Dynamic professional with a proven track record at Cedar Crest Hospital, adept in office administration and customer service. Excelled in streamlining processes, enhancing patient satisfaction, and managing high-volume inquiries. Fluent in English and Spanish, Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
23
23
years of professional experience
Work History
Admission Assistant
Cedar Crest Hospital & Residential Treatment Center
01.2022 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Managed sensitive applicant data with strict adherence to privacy regulations while working cross-functionally within the institution''s teams.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided detailed responses to inquiries, improving service provided to applicants.
- Expedited decision-making processes through thorough documentation of applicant qualifications and relevant data entry.
Clerical Associates Level III
Lincoln Hospital
01.2021 - 10.2022
- Developed correspondence letters, memos, and emails.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Streamlined office processes by implementing efficient filing systems and document management.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Input data into spreadsheets and databases.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Created and maintained detailed records of all office activities.
Medical Receptionist Supervisor
Pelham Bay Medical Center
01.2008 - 03.2020
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Assisted in managing conflicts among staff members when needed; fostered open communication channels which ultimately strengthened overall team dynamics.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
Medical Biller/Medical Insurance Collector
East Tremont Medical Center
06.2002 - 10.2005
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Posted payments and collections on regular basis.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
- Verified insurance of patients to determine eligibility.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Delivered timely and accurate charge submissions.
Education
High School Diploma -
Christopher Columbus High School
The Bronx, NY06-1995
Skills
- Office administration
- Microsoft office
- Customer service
- Excellent communication
- Data entry
- Database entry
- Excel spreadsheets
- Scheduling
- Administrative support
- Microsoft Office Suite
- High volume phone inquiries
- Fluent English and Spanish
- Epic
Languages
Spanish
Native or Bilingual
Timeline
Admission Assistant
Cedar Crest Hospital & Residential Treatment Center
01.2022 - Current
Clerical Associates Level III
Lincoln Hospital
01.2021 - 10.2022
Medical Receptionist Supervisor
Pelham Bay Medical Center
01.2008 - 03.2020
Medical Biller/Medical Insurance Collector
East Tremont Medical Center
06.2002 - 10.2005
High School Diploma -
Christopher Columbus High School
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