Jahaira Otero
Vineland,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Positive attitude and willing to work hard as well as a fast learner. I am bilingual in English and Spanish and can read and write both as well.
Overview
1
1
year of professional experience
Work History
Call Center Representative
American Dental Management Group LLC
04.2010 - 02.2011
- Responded to patients calls to schedule dental appointments, cancel or reschedule appointments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound calls to patients to follow up on issues to try to resolve the issues as best as possible for patients.
- Helped new calling patients to learn about the differents offices and the treatments to help them find the best location for them.
Cashier
Chick-fil-A
12.2009 - 04.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Attended customers at drive-through window with promptness.
Education
Medical Clinical Assistant - Medical
Pennsylvania Institute of Technology
Philadelphia, PA01.2008
Skills
- Problem-Solving Skills
- Creative Solutions
- Investigations and Resolutions
- Outgoing Phone Calls
- OSHA Standards
- Appointment Scheduling
- Customer Communication
- Conflict Mediation Abilities
- Issue and Complaint Resolution
- Document and Records Management
- Verbal and Written Communication
- Interpretation and Translation Services
- Call Center Operations
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
American Dental Management Group LLC
04.2010 - 02.2011
Cashier
Chick-fil-A
12.2009 - 04.2010
Medical Clinical Assistant - Medical
Pennsylvania Institute of Technology
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