Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager

Jahaira Sierra

New York,New York

Summary

Results-driven and bilingual food service professional with over a decade of progressive leadership experience in fast-casual dining, catering, and corporate food service. Skilled in operations management, team development, culinary execution, and customer satisfaction. Proven track record of boosting team performance, ensuring compliance with food safety standards, and driving operational success in high-volume, fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Inday
12.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Oversee day-to-day operations, ensuring smooth service, staff coordination, and workplace safety.
  • Develop and implement business strategies to improve performance and meet company goals.
  • Manage budgets, control expenses, and monitor financial metrics to ensure profitability.
  • Lead hiring, training, and development of staff, providing performance feedback and mentorship.
  • Foster strong relationships with guests, vendors, and stakeholders to maintain brand loyalty.
  • Resolve daily operational challenges, maintain compliance, and prepare reports for senior leadership.
  • Maintained clean, organized prep stations in accordance with HACCP and sanitation regulations

Prep Line Cook

FLIK Hospitality Katten Law Firm
01.2022 - 12.2022
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
  • Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
  • Maintained a comprehensive knowledge of ingredients used in each dish to confidently answer customer inquiries about allergens or modifications.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Sous Chef

Dig Inn Seasonal Market
09.2019 - 08.2022
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
  • Improved efficiency in kitchen, organizing workflow to ensure timely preparation and delivery of dishes.
  • Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.

Assistant General Manager

Dos Toros Taqueria
08.2016 - 05.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.

Service Manager

Chipotle Mexican Grill
09.2012 - 08.2016
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Oversaw shift operations, coordinated staff schedules, and ensured food safety compliance.
  • Trained team members and managed daily customer service operations.
  • Handled opening/closing procedures, banking, and minor technical troubleshooting.
  • Skills Restaurant & Kitchen Operations Budgeting & Financial Management
  • Food Safety & Sanitation (HACCP)
  • Staff Hiring, Training & Development Team Leadership & Shift Management
  • Bilingual: English & Spanish
  • POS Systems & Cash Handling
  • Customer Relations & Conflict Resolution Strategic Planning & Goal Setting Inventory Control & Vendor Coordination.

Education

Louis D. Brandeis High School
New York, NY

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Team leadership
  • Administrative skills
  • P&L management
  • Labor cost controls
  • Troubleshooting expertise

Certification

NYC Food Handelers

Languages

Spanish
Full Professional

Timeline

General Manager

Inday
12.2022 - Current

Prep Line Cook

FLIK Hospitality Katten Law Firm
01.2022 - 12.2022

Sous Chef

Dig Inn Seasonal Market
09.2019 - 08.2022

Assistant General Manager

Dos Toros Taqueria
08.2016 - 05.2019

Service Manager

Chipotle Mexican Grill
09.2012 - 08.2016

Louis D. Brandeis High School

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Jahaira Sierra