Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Jahan Saffari

Jahan Saffari

Consignment Supervisor - North America
Haverhill,MA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
43
43
years of post-secondary education

Work History

Consignment Supervisor - North America

Straumann Group
Andover, MA
01.2023 - Current
  • Manage a team of five to complete projects and tasks in a timely fashion.
  • Manage all customer consignment contracts and adhere to any contractual obligations.
  • Manage consignment inventory stock levels, turns, counts, and reconciliation.
  • Manage all customer consignment contracts and adhere to any contractual obligations.
  • Provide monthly, quarterly, and yearly reports to sales and operations leadership.
  • Troubleshoot and resolve software issues related to Terso and Zimbis cabinets.
  • Develops business programs enhancements to meet changing customer demands.
  • Develops process improvements to enhance efficiency and effectiveness.
  • Analyze root causes of business issues and develop appropriate resolutions.

Business Process Team Lead - DSO

Straumann Group
Andover, MA
01.2020 - 01.2024
  • Supervised the DSO representatives training and ensured their readiness to support internal and external customers.
  • Reviewed the team's performance and prepared reports on Service Cloud, CRM, and productivity.
  • Worked closely with the Sales Team, and Vendors to maintain collaborative and thriving relationships to improved processes.
  • Monitored team performance via metrics and provide regular production reports to management, and coached team members to improve performance.
  • Contributed to the team's growth by leading and supporting training initiatives, knowledge development, and technical and personal development of all team members.
  • Managed document processes and build up Straumann support knowledge base, contributing as needed.
  • Lead, mentor, and coached team members to provide exceptional performance consistently.
  • Developed business programs enhancements to meet changing customer demands.
  • Developed process improvements to enhance efficiency and effectiveness.
  • Analyzed root causes of business issues and develop appropriate resolutions.
  • Key participant of the DSO Implementation Project Team.

Account Executive

Konica Minolta Business Solutions U.S.A., Inc.
Waltham, MA
03.2019 - 08.2019
  • Captured new business while growing existing key accounts for a leading global provider of IT Services and Managed Print Services throughout Massachusetts.
  • Leveraged strong technical background and consultative selling techniques to gain a competitive advantage.
  • Capitalized on corporate brand awareness and its positive affect on customer's bottom line.
  • Specialized in helping my clients through technology assessments in these areas: SaaS, Automated Workflow Solutions, IT Security, Consulting/Projects, etc.

Customer Service Supervisor

Curriculum Associates
Littleton, MA
04.2018 - 01.2019
  • Responsible for supervising core team of Customer Service Representatives.
  • Insured implementation of call center policies, operations and performance standards.
  • Performed statistical analysis for each individual agent providing coaching to insure adherence to statement of work.
  • Gained knowledge of relevant computer applications and products to assist educators on all aspects of customer support.
  • Investigated and resolved customer issues that cannot be resolved by the CSR, and if needed, direct to the designated resource or department, and followed through for final resolution.
  • Kept abreast of new company policies, products, services, and applications.
  • Assisted with training and process development of the Customer Service team.
  • Supported the Customer Service, Sales Ops, Account Management, Professional Development and Sales teams as needed.
  • Delegated tasks, and when needed, assisted the team by performing the tasks with them.
  • Communicated with educators and sales reps via phone, email, or letter.
  • Supported data collection for market database growth.

Customer Service Team Lead and Sales Administrator

ResMed
San Diego, CA
01.2015 - 08.2017
  • Promoted within company because of demonstrated project leadership skills.
  • Inova portable oxygen concentrator team lead that oversaw the Atlanta, GA, Moreno Valley, CA and San Diego, CA Locations.
  • Documented my team's activities to prepare for an audit or data-breach investigation to remain HIPAA compliant.
  • Enforced privacy regulations and rules regarding patient's personal information and medical history.
  • Managed and provided support to the main call center, data support team, Canada team and sales priority team.
  • Assisted with special projects and testing for Oracle, Salesforce, and the ResMed online store.
  • Collaborated with our technical & systems writer to create and maintain customer service knowledge base within Salesforce.com.
  • Assigned tasks to individuals, supervised and monitored their progress.
  • Conducted analysis of progress and held weekly meetings with supervisor regarding individual and team goals and tasks.
  • Maintained quality assurance standards for staff, communication with customers, patients, management and took on escalated issues as needed.
  • Trained and managed the Kuala Lumpur, Malaysia team to complete assigned cases in Salesforce and manage patient calls.
  • Acted as a liaison between the customer care team and our internal/external logistics team.
  • Consistently achieved and exceeded department and management goals.

Customer Service Representative and Sales Administrator

ResMed
San Diego, CA
07.2013 - 01.2015
  • Followed HIPAA guidelines to ensure information remained confidential.
  • Data support including verification of information accuracy prior to keying orders and sent confirmations to customers and ResMed sales representatives.
  • Exceeded departmental stat expectations by processing orders and mask guarantees in a timely manner while efficiently providing excellent service to our customers and ResMed sales representatives.
  • Assisted customers and ResMed sales representatives with Return Materials Authorization; Answered calls from a designated queue, ensured product warranty is maintained and processing proper replacement orders.
  • Set up service requests for equipment to be repaired by technicians.
  • Reviewed daily report orders and contact customers regarding any backorders.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Sports Management -

Nichols College
Dudley, MA
09.1998 - 09.2020

Psychology -

Middlesex College
Lowell, MA
01.2002 - 09.2022

Lean Six Sigma Black Belt Professional (LSSBBP) -

Udemy
Boston, MA
04.2021 - 04.2021

Skills

Staff management

Operations management

Process improvement

Strategic planning

Team building

Data analytics

Relationship building

Project management

Coaching and mentoring

Customer relationship building

Customer account management

Customer retention

Timeline

Consignment Supervisor - North America

Straumann Group
01.2023 - Current

Lean Six Sigma Black Belt Professional (LSSBBP) -

Udemy
04.2021 - 04.2021

Business Process Team Lead - DSO

Straumann Group
01.2020 - 01.2024

Account Executive

Konica Minolta Business Solutions U.S.A., Inc.
03.2019 - 08.2019

Customer Service Supervisor

Curriculum Associates
04.2018 - 01.2019

Customer Service Team Lead and Sales Administrator

ResMed
01.2015 - 08.2017

Customer Service Representative and Sales Administrator

ResMed
07.2013 - 01.2015

Psychology -

Middlesex College
01.2002 - 09.2022

Sports Management -

Nichols College
09.1998 - 09.2020

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