Jahanna Forsthoffer
Mexico ,NY
Summary
Energetic professional with a proven track record at Yogi Bear Jellystone Park, excelling in customer relations and teamwork. Skilled in cleaning and organization, I enhanced guest experiences and trained new staff, Committed to maintaining high standards, leading to increased guest satisfaction.
Overview
2
2
years of professional experience
Work History
Activities Staff
Yogi Bear Jellystone Park
03.2024 - Current
- Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Maintained cleanliness of park facilities, enhancing guest experience and safety.
- Supported team in organizing recreational activities for families, promoting engagement and enjoyment.
- Utilized reservation systems to manage bookings and provide information to guests effectively.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Team Leader
Ambitious Ambers Cleaning Services
08.2024 - 08.2025
- Supervised daily cleaning operations to ensure quality and consistency in service delivery.
- Trained and mentored new team members on best practices and safety protocols.
- Developed efficient scheduling processes to optimize workforce allocation and reduce downtime.
- Implemented quality control measures to enhance customer satisfaction and maintain service standards.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Dog Caretaker
Doggie Dude Ranch
08.2023 - 04.2024
- Provided daily care and supervision for dogs, ensuring safety and well-being.
- Administered medications and treatments under veterinarian guidance, maintaining health records accurately.
- Engaged dogs in play activities to promote physical exercise and mental stimulation.
- Maintained cleanliness of dog areas, including kennels and play yards, to ensure hygiene standards.
- Developed strong relationships with pet owners through effective communication about their pets' needs.
- Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
Education
GED -
Homeschooled
New York 07.2025
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
Timeline
Team Leader
Ambitious Ambers Cleaning Services
08.2024 - 08.2025
Activities Staff
Yogi Bear Jellystone Park
03.2024 - Current
Dog Caretaker
Doggie Dude Ranch
08.2023 - 04.2024
GED -
Homeschooled