Jahdeal Jones
Mesa
Summary
Seasoned customer service manager with more than 3 years of demonstrated achievement in guiding teams to provide outstanding customer experiences. Proficient in training, process enhancement, and deploying strategies that enhance customer satisfaction and loyalty. Skilled in cultivating collaborative relationships across functions and cultivating a supportive workplace atmosphere. Pursuing an opportunity to apply leadership skills in a demanding role focused on achieving organizational success through a commitment to service excellence.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
Work History
Security Professional
Allied Universal
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated areas of suspicion.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- LENEL, SIMS, SOC, LMC Badging and security camera experience
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Issued access cards to authorized personnel to monitor access points.
Customer Service Associate
Round 1 Entertainment
01.2024 - 12.2024
- Greet customers and providing them with information about the games and services offered.
- Security Monitoring making sure guest have I.D. and minors are accompanied by adults at all times.
- Assist customers in selecting games and attractions based on their preferences and age suitability.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Ensure that all games and attractions are operating correctly and safely.
- Monitor equipment for any malfunctions and coordinating with maintenance staff for repairs.
- Process payments for tickets, merchandise, and services using cash registers or point-of-sale (POS) systems.
- Handle cash, credit card transactions, and maintaining accurate records of transactions.
- Work collaboratively with other staff members to ensure smooth operations and excellent customer service.
- Participate in training sessions to stay updated on new games, procedures, and customer service techniques.
Lead Customer Service Representative
West Wind Drive-In
11.2022 - 01.2024
- Work cooperatively with team members on the front and back end of the business to provide seamless and smooth operations throughout the night.
- Maintain effective working relationships with a variety of personnel at varied levels of authority to ensure customer satisfaction and to meet business operation goals month after month.
- Effectively manages parts and inventory to maintain appropriate stocking levels.
- Maintain workflow and remains objective in getting as many customers in as efficiently as possible.
- Guide customers through the entire process of our rewards program, events/collaborations, and start to finish experience. In charge of ticket sales, food station rotations, and cashiering.
- Troubleshoot Radio's, Cashier terminals, and Wi-Fi/ Card Reader issues.
- Competent in handling customers of all ages and varying degrees of pressure and complaints.
Loader/ Unloader
Oak Canyon Manufacturing
02.2023 - 12.2023
- Safely and efficiently loading and unloading trucks, trailers, or containers with incoming and outgoing shipments.
- Using appropriate equipment such as forklifts, pallet jacks, hand trucks, and dollies to move materials as needed.
- Sorting and organizing incoming and outgoing products or materials based on destination or storage guidelines.
- Staging products in designated areas to ensure efficient workflow and accessibility for pickers or other warehouse personnel.
- Inspecting goods for damage, discrepancies, or defects during the loading and unloading process.
- Reporting any issues or discrepancies to supervisors or quality control personnel.
- Adhering to safety protocols and guidelines to ensure a safe working environment for yourself and others.
- Using personal protective equipment (PPE) as required and following proper lifting techniques to prevent injuries.
Retail Sales Associate
It's a Divine Bakery
01.2021 - 11.2022
- Provide product information, recommendations, and answer customer questions about bakery items such as bread, pastries, cakes, and desserts.
- Take customer orders for bakery products, including cakes for special occasions, bread rolls, pastries, and other baked goods.
- Package bakery items neatly and securely for customers, ensuring they are presented attractively and meet customer expectations.
- Operate cash registers and processing customer transactions accurately.
- Monitor bakery product levels and replenishing shelves and display cases as needed.
- Ensure that bakery displays are visually appealing, well-organized, and fully stocked at all times.
Closing Manager
Goodwill
04.2020 - 10.2021
- Supervise and coordinate the closing procedures to ensure all tasks are completed efficiently and on time.
- Customer deescalation experience and theft prevention.
- Assign closing duties to staff members and ensuring each task is performed according to established procedures.
- Directed, organized and controlled closing functions for sites in multiple states.
- Reconcile cash registers and preparing the daily cash deposits or bank drops.
- Verify and audit cash drawers to ensure accuracy and accountability.
- Conduct closing inventory counts to reconcile with the beginning-of-day inventory levels.
- Ensure all products are properly stocked and organized for the next day's operations.
Education
Computer Science - Artificial Intelligence
Glendale Community College
Java Programming Masterclass - undefined
UDEMY
05.2025
High School - undefined
Apollo High School
05.2020
Skills
- Windows Operating System
- Team Building
- Security resource management
- Analysis
- Daily status reports
- Installation
- Security officer training
- Troubleshooting
- Loss prevention expertise
- Microsoft Office Suite
- Company risk management
- Communication
- Safety and security regulations
- Conflict Resolution
- Time Management
Timeline
Security Professional
Allied Universal
12.2024 - Current
Customer Service Associate
Round 1 Entertainment
01.2024 - 12.2024
Loader/ Unloader
Oak Canyon Manufacturing
02.2023 - 12.2023
Lead Customer Service Representative
West Wind Drive-In
11.2022 - 01.2024
Retail Sales Associate
It's a Divine Bakery
01.2021 - 11.2022
Closing Manager
Goodwill
04.2020 - 10.2021
Java Programming Masterclass - undefined
UDEMY
High School - undefined
Apollo High School
Computer Science - Artificial Intelligence
Glendale Community College
Similar Profiles
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Randy Lopez SantiagoRandy Lopez Santiago
Security Officer at Allied UniversalSecurity Officer at Allied Universal
SK RIDOY HOSSAINSK RIDOY HOSSAIN
Metro security officer at Allied UniversalMetro security officer at Allied Universal
Edward KellyEdward Kelly
Delivery Driver at Spark DDIDelivery Driver at Spark DDI