Jahdonne Ross

Operationa & Logistics: Oversee daily branch operations, including warehouse, administrative, and sales activities

Team Leadership: Supervise, train and mentor staff to ensure high performance and adherence to safety standards

Customer Service: Maintain positive relationships with dealers and clients, resolving product or service issues

Sales & Growth: Increase market share, achieve sales goals, and manager customer accounts

• Collaborated with warehouse personnel to coordinate pick-ups and drop-offs at designated locations.
• Tracked orders from origin point through final destination while providing timely status updates.
• Performed regular maintenance checks on fleet vehicles to ensure safety standards are met.
• Ensured compliance with all state, federal, and local regulations regarding transportation operations.
• Exceeded specific team goals, partnering with staff to share and implement best practices.
• Analyzed logistics performance data to identify trends and areas for improvement.
• Operated truck to transport trailers to and from DC docks for loading, unloading and storage purposes.

• Developed back half nights, each Stow team.
• Able to develop a team to consistently be one of the top producers during each stow shift in the building.
• Managed the process by ensuring each stow process was effective and efficient by using various flow metrics, for example, anticipating the amount of work remaining before the queue is empty.
• Managed and supervised as many as forty stowers on one shift.
• I was also tasked with managing both the reactive and non-reactive transship processes as well.
• This process would, at times, engage in balancing the stow headcount between transship and each stow to ensure both processes are staffed and flowing efficiently, and for each stow, ensuring that the queue remains flowing.
• Responsible for driving both team and individual stow goals.
• Also, responsible for tracking quality stow expectations and engaging with associates to ensure all stow and quality expectations are being met.

• Manages flow between Asin Sort, Each and Rainbow Receive
• Number one responsibility is to ensure Each/Rainbow Receive does not run dry
• Also partners with Each Stow and Dock Supervisor to anticipate and prevent flow/stoppages that could come from barriers, such as lack of empty cages and flow balance between those three processes
• Responsible for developing all receivers to insure all goal rates are not only being met but are exceeded on a consistent basis
• Responsible for holding those same associates accountable when goals are not being met and all barriers that might prevent the associate from achieving that shifts receive goals

• Assistant to District Manager
• Overstaff Manager Duties, Manage office when Branch Manager is off
• Collection of delinquent accounts
• Responsible for closing loans and setting on-time payment expectations for new customers
• When District Manager is off, responsible for managing productivity of Branch Managers, along with acting as liaison between branches and corporate level managers
• Courier responsibilities at times for paying off competitor accounts as well as delivering information from corporate to the branches and the reverse

• Determine and/or approve loan values based on an extensive vehicle appraisal when title lending, also analyzing applicants’ financial status, and credit evaluations to determine feasibility of granting non collateral based loans
• Work with clients to identify their financial goals and to find ways to reach their goals
• Advise customers of necessary actions and strategies for debt repayment when account becomes past due
• Partner with customer to establish repayment schedules, based on customers’ financial situations
• Collect payments and post to accounts, reinforce the importance of a positive pay performance
• Market loan products to individuals and business, promoting services that may meet customers’ needs
• Increase store profitability through positive new customer relationships, making customer retention a premium, and limiting losses through positive collecting efforts
• Process vehicle liens and comply with all applicable consumer and privacy laws
• Effectively mentor and assist with employee training, development and retention
• Managing payroll budgets and using profit and loss statement to further improve profitability of business

• Supervises, trains, and develops store team members on Family Dollar operating practices and procedures.
• Greets and assists customers in a positive, approachable manner.
• Answers questions, and resolves customer inquiries and concerns.
• Orders merchandise by using the cycle count process to ensure in-stock representation.
• Unloads all merchandise from the delivery truck, organizes the merchandise, and transfers the merchandise from the stockroom to the store.
• Obtains and teaches the knowledge necessary to team members in order to ensure that all duties are performed for an effective and profitable store.
• Responsible for managing all aspects of the business
• Managing payroll budgets through proper scheduling
• Understanding the profit and loss statement and using the information to further improve the profitability of the business
• Merchandising to ensure the store maintains a great appearance through not just company provided schematics but also through creativity, product knowledge, and customer demand

• Managed a total of four departments concurrently, Kitchen/Bath, Plumbing, Appliances
• Managed a total of 15-20 employees within those departments
• Those departments were responsible for 6 to 6.5 million dollars in annual sales in a store whose annual sales is 30 to 32 million dollars
• Responsible for all aspects of the business in terms of inventory, ordering, comp sales performance
• Responsible for developing individual team members as well as building strong teamwork and rapport amongst all associates as well
• Forklift trained and certified

• Responsible for growing total unit volume, while making unit profitable by properly managing payroll budgets, food and supply budgets
• Responsible for training, developing, and leading 12 to 15 associates

• Responsible for entire loan process from origination to closing
• Managed an average monthly portfolio of 15 to 20 loans
• Duties included loan origination, by way of specific marketing strategies to build positive business partnerships with agents, and direct lenders
• Helped clients with lingering credit issues, which at times meant directly speaking with creditors in order to negotiate settlements to aid the client
• Also at times negotiated closing costs with sellers, clients, agents/brokers in order to close loan