Jaheim Moody
Experienced Customer Service Professional
Roanoke Rapids,NC
Summary
Dynamic customer service specialist, committed to utilizing experience and skills to ensure effective completion of loan sales responsibilities.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
MSS Member Services Support Representative
SECU Operations
Rocky Mount, NC
08.2024 - Current
- Answer phone calls and written questions, concerns, and complaints regarding membership.
- Provide information on membership fees, policies, processes, benefits, products, and services.
- Actively listen to members and identify their needs.
- Recommend and cross-sell products and services to members and potential members.
- Investigate and resolve or escalate membership and payment issues.
- Assess member eligibility and process payments, applications, and requests.
- Document all inquiries and maintain accurate membership records.
Outbound Problem Solver
Amazon Fulfillment Center
Richmond, VA
07.2023 - 08.2024
- Worked in strict compliance with established safety procedures and guidelines.
- Confirmed goods and/or merchandise information and ensuring that they match that of the work order.
- Examined merchandise for damage, flaws, and/or irregularities.
- Oversaw the finalization of the work orders and updated the database with the use of relevant software programs.
Digital Personal Shopper
Walmart
Roanoke Rapids, NC
03.2021 - 07.2023
- Fulfilled online customer orders by picking, and scanning items ordered on the sales floor.
- Arranged, sorted and staged customer orders into correct locations using a mobile device scanner.
- Dispensed grocery orders upon the arrival of customers.
- Communicated with customers by notifying them of any substitutions or out of stock items within order.
Customer Lead
Food Lion
Roanoke Rapids, NC
07.2018 - 03.2021
- Handled cash, checks, and all other customer payment methods responsible for a successful transaction.
- Operated computer register by scanning customer's items at checkout.
- Helped maintain front end appearance by prepping, cleaning, and sanitizing work stations.
- Retrieved and brought in shopping carts from the parking lot using a safety strap in a safe and timely manner.
Education
Associates - Arts, Finance
Halifax Community College
Weldon, NC05-2023
Diploma -
Roanoke Rapids High School
Roanoke Rapids, NC05-2020
Bachelors Of Science - Finance
East Carolina University
Greenville, NC 08.2023 - 12.2025
Skills
- Active listening
- Adaptability
- Attention to Detail
- Communication
- Conflict Resolution
- Computer Literacy
- Customer Relationship Management (CRM) Software
- Customer Service Expertise
- Critical Thinking
- Cross-selling
- Documentation Skills
- Excel
- Financial Analysis
- Multitasking
- Problem Solving
- Teamwork and collaboration
Timeline
MSS Member Services Support Representative
SECU Operations
08.2024 - Current
Bachelors Of Science - Finance
East Carolina University
08.2023 - 12.2025
Outbound Problem Solver
Amazon Fulfillment Center
07.2023 - 08.2024
Digital Personal Shopper
Walmart
03.2021 - 07.2023
Customer Lead
Food Lion
07.2018 - 03.2021
Associates - Arts, Finance
Halifax Community College
Diploma -
Roanoke Rapids High School