Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Ja'Heim Thomas

Pittsburg,CA

Summary

Personable Technology Specialist with excessive amount of years' success employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions. Authorized to work in the US for any employer looking for Lead Technician to oversee smooth, efficient operations at any tech companies. Certified to repair or service any piece of technology. Demonstrating keen sense of urgency to every customer.

Overview

4
4
year of professional experience
4
4
Certificates
8
8
years of post-secondary education

Work History

Lead Technician

Asurion
Antioch, CA
10.2021 - 07.2022
  • We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships
  • Responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching ou expert technicians
  • Perform repairs on all devices
  • Sell and upsell products
  • Supervise, train and coach tech experts
  • Stand in as store manager when needed
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
  • Ensure all work orders (WOs) are addressed by end of day (EOD)
  • Oversee all buybacks and return material authorizations (RMAs)
  • Manage back of house (BOH) and ensure new processes and procedures are followed
  • Order and manage inventory
  • Ensure PPE supplies are ordered and utilized, and safety standards are met

Fulfillment Specialist

BlendJet
Concord, CA
12.2020 - 04.2021
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
  • Detail-oriented Order Picker with experience working in various large warehouse environments
  • Seeking similar role where outstanding packing skills and strong commitment to safety will be valued
  • Assessed quality control levels on selected addresses and determined acceptability of samples.

Sales Cashier

Macys Department Store
Antioch, CA
11.2019 - 03.2020
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Helped customers complete purchases, locate items and join reward programs
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
  • Used POS system to enter orders, process payments and issue receipts
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

Education

High School Diploma -

Pittsburg Senior High School
Pittsburg, CA
01.2015 - 06.2019

Some College (No Degree) -

Diablo Valley College
Pleasant Hill, CA
08.2019 - 08.2023

Skills

Strong work Valuesundefined

Certification

Apple

Timeline

Lead Technician

Asurion
10.2021 - 07.2022

Apple

10-2021

Google

10-2021

Samsung

10-2021

Wise

10-2021

Fulfillment Specialist

BlendJet
12.2020 - 04.2021

Sales Cashier

Macys Department Store
11.2019 - 03.2020

Some College (No Degree) -

Diablo Valley College
08.2019 - 08.2023

High School Diploma -

Pittsburg Senior High School
01.2015 - 06.2019

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Ja'Heim Thomas