Jahi Spaloss
MA
Summary
Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Analyst
Eliassen Group
Reading, MA
01.2024 - Current
- Ensured optimal productivity of internal employees and consultants through effective technical support as a Microsoft 365 Admin.
- Successfully managed, contributed, and maintained company portal security utilizing tools such as threat locker and MS Defender.
- Ensured seamless operation of company-owned hardware necessary for daily workflows of all personnel.
Help Desk Analyst
Beth Isreal Hospital
Boston, MA
09.2023 - 12.2023
- Demonstrated commitment and accountability in effectively addressing customer support issues by coordinating responses and accurately identifying incidents/requests requiring escalation to Senior Service Desk Analyst.
- Diagnose and resolve simple to moderately difficult desktop and peripherals related to interoperability, OS security issues, system access, passwords, and authentication. Accurately responds to desktop issues related to profiles, group policies and local system configurations
- Responsible for Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's and customer demands. Drives high customer satisfaction and ensures services align with BILH needs
Inbound Sales Representative
NEWPRO
Wilmington, MA
09.2022 - 09.2023
- Speak with potential customers via inbound/outbound calls and set qualified appointments for in-home sales consultants.
- Engaged with potential customers to provide information on NEWPRO's products and services, generating a sense of urgency and scheduling appointments for in-home sales representatives.
- Effectively engaged with CRM platform to track and document customer engagements and results
Travel Sales Consultant
Grand Circle Travel
Boston, MA
02.2022 - 06.2022
- Assisted travelers in selecting the ideal travel experiences according to their individual requirements.
- Managed seamless coordination of travel logistics including airfare and hotel reservations.
- Optimized traveler satisfaction by offering customized accommodations for enhanced travel experiences.
- Managed the processing and tracking of flight information through the Amadeus system.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT06-2026
High School Diploma -
Boston Green Academy
Boston, MA06-2016
Skills
- System Administration
- Onboarding
- Application installations
- Software Installation
- Remote Support
- Technical Support
- Proficient in Epic
- Hardware diagnostics
- Hardware upgrades
- Operating systems
- Security awareness
- Incident Management
- Application support
Certification
Israel
- IBM Cybersecurity Analyst
- (ISC)2 Candidate
Accomplishments
- Guest Speaker, East chamber of white house.
Timeline
Help Desk Analyst
Eliassen Group
01.2024 - Current
Help Desk Analyst
Beth Isreal Hospital
09.2023 - 12.2023
Inbound Sales Representative
NEWPRO
09.2022 - 09.2023
Travel Sales Consultant
Grand Circle Travel
02.2022 - 06.2022
Bachelor of Science - Computer Science
Western Governors University
High School Diploma -
Boston Green Academy