KENNETH CAUDLE JR
Las Vegas
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Help Desk Analyst
Robert Half, Inc.
05.2024 - 03.2025
- Provide technical support and training to end-users on Jira-Confluence functionality.
- Providing support within AWS Workspace for users that use AWS.
- Collaborate with clients to understand their needs and provide effective solution.
- Maintaining a high level of customer satisfaction through excellent service and support.
- Used Active Directory to create new employee accounts, reset passwords, and update job titles or contact information
- Resolved technical issues for end-users, enhancing overall user satisfaction and system performance.
Advance Technical Support IV
Cox Business
07.2015 - 06.2023
- Receives incoming calls from commercial customers for technical support.
- Diagnoses and resolves customer technical support for DATA/VIDEO/VOIP issues.
- Reducing call backs by taking ownership of the call and de-escalating customer issues.
- Opens tickets and records/maintains necessary documentation to track tickets through resolution.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Air Transportation/Lead Load Planner
United States Air Force
11.2003 - 06.2011
- Managed a high-volume workload within a deadline-driven environment.
- Handle customer inquiries, complaints, calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Briefs and debriefs aircraft personnel on passengers, cargo load characteristics, special loading requirements for all aircraft departures.
- Government Purchase Card Holder: preserved $20 million dollars in facilities and managed $330 thousand dollars in Air Mobility Command assets.
- Supervised transportation operations ensuring compliance with safety regulations and operational guidelines.
- Coordinated logistics for mission-critical cargo, optimizing routes and schedules for efficiency.
Education
Bachelor of Science - Business
University of Phoenix
Las Vegas01-2026
No Degree - Cloud And Computer Security Specialist Program (AWS)
Asher College
Las Vegas, NV01-2024
A+ And Network+ Certifications - Computer/Networking Technician Program
Asher College
Las Vegas, NV01-2015
Skills
- Security awareness
- Software installation
- Logging support tickets
- Network troubleshooting
- Hardware diagnostics
- System administration
- Providing customer support
- Written communication
- Interpersonal skills
- Help desk support
- Remote technical support
- Adaptability and flexibility
Timeline
Help Desk Analyst
Robert Half, Inc.
05.2024 - 03.2025
Advance Technical Support IV
Cox Business
07.2015 - 06.2023
Air Transportation/Lead Load Planner
United States Air Force
11.2003 - 06.2011
Bachelor of Science - Business
University of Phoenix
No Degree - Cloud And Computer Security Specialist Program (AWS)
Asher College
A+ And Network+ Certifications - Computer/Networking Technician Program
Asher College