Jahid Hasan
Las Vegas,NV
Summary
Professional with impeccable organization and expertise gained in over 16 years of experience in the catering sector. Experience evaluating staff and developing improvement strategies to optimize food safety guidelines and service standards. Exceptional organization, precision, dedication to the role and motivational approach. Excellent knowledge of English and Italian.
Overview
16
16
years of professional experience
Work History
Head Waiter
Ristorante Casa Lucia
06.2022 - 11.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Assisted in menu development, contributing to unique and creative dishes that attracted new clientele.
Chef De Rang
Langosteria
10.2021 - 01.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
Chef De Rang
Langosteria Paraggi
05.2021 - 09.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
Manager
Ristorante Il Quarto
01.2020 - 03.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Head Waiter
Ristorante Casa Lucia
07.2019 - 12.2019
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
Head Waiter
L'Uccellina Ristorante
11.2014 - 05.2019
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Assistant Manager
Ristorante Lo Zenzero
04.2014 - 10.2014
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
Head Waiter
Ristorante Casa Lucia
01.2010 - 03.2014
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Cook's Assistant
Ristorante San Gottardo
06.2007 - 11.2009
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
BBA - Accounting
Brac University
Dhaka, BangladeshSkills
- Ability to prioritize tasks and stay ahead of the guest experience
- Great understanding of the restaurant industry from experience in Italian restaurants
- Proficient in many Pos systems
- Trained new servers
- Skillfully promoted items on beverage lists and restaurant specials
- Deep knowledge of Italian cuisine
- Excellent interpersonal skills and team working
- Familiar with the different types of service
- Excellent sense of organization
Timeline
Head Waiter
Ristorante Casa Lucia
06.2022 - 11.2023
Chef De Rang
Langosteria
10.2021 - 01.2022
Chef De Rang
Langosteria Paraggi
05.2021 - 09.2021
Manager
Ristorante Il Quarto
01.2020 - 03.2021
Head Waiter
Ristorante Casa Lucia
07.2019 - 12.2019
Head Waiter
L'Uccellina Ristorante
11.2014 - 05.2019
Assistant Manager
Ristorante Lo Zenzero
04.2014 - 10.2014
Head Waiter
Ristorante Casa Lucia
01.2010 - 03.2014
Cook's Assistant
Ristorante San Gottardo
06.2007 - 11.2009
BBA - Accounting
Brac University
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