Jahied Abden
New York,NY
Summary
Successful pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operations. Expert in filling prescriptions within fast-paced, high-volume settings, building relationships with customers, and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste, and abuse.
Overview
6
6
years of professional experience
Work History
Pharmacist Technician
Suredrugs
South Richmond Hill, USA
03.2024 - Current
- Filled over 300 prescriptions daily, ensuring accurate medication dispensing and inventory management
- Assisted pharmacists with daily operations, including measuring, counting, and labeling prescriptions
- Enhanced patient satisfaction by providing prompt and accurate information regarding prescriptions and insurance queries, resolving 95% of issues on first contact
- Ensured compliance with healthcare regulations and maintained a sterile work environment, contributing to a 20% reduction in medication errors
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared and processed medical insurance claim forms and records.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Ensured accuracy of medication labeling prior to dispensing to patients or caregivers.
Field Network Engineer
Pinnacle Executives
Hamden, USA
07.2023 - 03.2025
- Implemented and maintained network infrastructure for over 50 clients, enhancing connectivity and system reliability
- Conducted performance testing and troubleshooting to resolve network issues, reducing downtime by 30%
- Collaborated with cross-functional teams to deliver user support and technical consulting, resulting in a 25% increase in user satisfaction
- Developed and executed user training programs to optimize system usage and efficiency, improving overall productivity by 15%
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
- Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
Pharmacist Technician
Assalam Pharmacy
Queens, USA
11.2018 - 03.2024
- Operated the Parata Max 2 machine to automate prescription dispensing, increasing efficiency and reducing manual errors
- Maintained accurate inventory with regular cycle counts, reducing discrepancies by 15% and ensuring the availability of critical medications
- Processed over 200 insurance claims monthly, achieving a 98% approval rate and ensuring timely reimbursement
- Resolved prescription and account issues, reducing customer complaints by 20% and enhancing overall service satisfaction
Intern
Upton Realty Group
New York, USA
09.2019 - 03.2020
- Conducted in-depth research and compiled data into reports, supporting 5 major projects with detailed insights
- Managed customer interactions via phone and email, improving response time by 20% and ensuring efficient communication
- Created and updated PowerPoint presentations, enhancing the quality and clarity of 10+ presentations for client meetings
- Developed and debugged programs, resulting in error-free deployments and improved operational efficiency
Education
BS - Computer Information Systems
Medgar Evers College
Brooklyn, NY06.2021
Skills
- Insurance claims processing
- Prescription dispensing
- Billing support
- Prescription filling
- Regulatory compliance
- Insurance reconciliation
- User support
- Performance testing
- Hardware troubleshooting
- Technical consulting
- User training
- Data compilation
- Report generation
- Problem-solving
- Detailed research
- Effective communication
- Customer interaction
- Account issue resolution
- Customer service
- Data entry
- Attention to detail
- Team collaboration
- Technical troubleshooting
- Quality assurance
- Workflow efficiency
- Insurance billing
- Patient counseling
- Medication dispensing
- Resolving customer issues
- Network troubleshooting
- Technical support
- Problem solving
- Operating system expertise
- Network administration
- Help desk experience
- Hardware installation
- Desktop and laptop installations
- Work integrity
Languages
English
Professional
Bengali
Professional
Timeline
Pharmacist Technician
Suredrugs
03.2024 - Current
Field Network Engineer
Pinnacle Executives
07.2023 - 03.2025
Intern
Upton Realty Group
09.2019 - 03.2020
Pharmacist Technician
Assalam Pharmacy
11.2018 - 03.2024
BS - Computer Information Systems
Medgar Evers College
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