Jahira Daniels
Frederick,Maryland
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Photographer Supervisor
Lifetouch
04.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Photographer
Lifetouch
08.2021 - 04.2022
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Expanded clientele base by consistently delivering top-notch imagery that showcased individuality and uniqueness of subjects.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
Customer Service Representative
CVS
02.2019 - 09.2020
- Maintained current knowledge of store promotions and highlighted sales to customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration with our team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - General Studies
Frederick Community College
Frederick, MD12.2023
High School Diploma -
Tuscarora High School
Frederick, MD05.2018
Skills
- Sales expertise
- Complaint resolution
- Creative problem solving
- Team management
- Retail materials management
- Administrative support
- Detail/goal oriented
- Self-management
- Customer assistance
- Time management
Timeline
Photographer Supervisor
Lifetouch
04.2022 - Current
Photographer
Lifetouch
08.2021 - 04.2022
Customer Service Representative
CVS
02.2019 - 09.2020
Associate of Arts - General Studies
Frederick Community College
High School Diploma -
Tuscarora High School
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