Jahira DeJesus
Springfield,MA
Summary
Organized healthcare professional with 13 years of experience in clerical, clinical, and housekeeping roles within medical settings. Demonstrates proficiency in EMR systems, records management, and appointment scheduling, ensuring efficient operations and patient satisfaction. Seeking a full-time or part-time opportunity.
Skilled in maintaining efficiency in high-stress emergency room environments. Experience includes managing patient records, coordinating with medical staff, and handling administrative tasks swiftly and accurately. Strengths include exceptional communication skills, ability to multitask under pressure, and comprehensive knowledge of medical terminology. Contributed to improving operational efficiency in previous roles.
Efficient Emergency Room Unit Secretary known for high productivity and ability to complete tasks swiftly with precision. Possess specialized skills in medical terminology comprehension, patient data management, and emergency protocol adherence. Excel in communication, multitasking, and problem-solving, ensuring seamless operation within fast-paced emergency room environments.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Room Unit Secretary/Monitor Tech
HCA Hospital
Kissimmee, FL
02.2024 - Current
- Implement efficient communication protocols between healthcare teams and monitoring equipment
- Organize and maintain accurate patient records for seamless care and regulatory compliance
- Develop a comprehensive database of patient records to improve care outcomes
- Coordinate with medical staff to prioritize and respond to critical patient needs promptly
- Collaborate with IT to automate administrative tasks, enhancing operational efficiency
- Streamlined patient intake processes, reducing wait times by 15%, enhancing overall emergency room efficiency and patient satisfaction
- Coordinated with interdisciplinary teams to ensure seamless patient transitions, fostering a cohesive care environment in the emergency room
- Developed data-driven strategies to enhance patient satisfaction scores, leveraging feedback to implement targeted improvements in emergency room operations
- Facilitated effective communication between medical staff and patient families, creating a supportive environment that improved patient experience
- Maintained accurate inventory of medical supplies, ensuring availability for critical cases, which contributed to a 10% increase in emergency room readiness
- Facilitated multidisciplinary team meetings to optimize patient care plans, resulting in a 20% improvement in treatment outcomes
Medical Receptionist
Humana CenterWell Senior Primary Care
Kissimmee, FL
08.2023 - 12.2023
- Enhance patient experience with personalized care, ensuring a welcoming environment for seniors
- Analyze patient feedback to improve customer service and satisfaction
- Implement efficient scheduling to minimize wait times and optimize appointments
- Maintain accurate patient records for efficient healthcare delivery
- Coordinate with healthcare providers for seamless patient referrals and follow-ups
- Streamlined patient intake processes, reducing wait times by 20% and enhancing overall patient satisfaction
Telemetry Unit Secretary
St Luke's Hospital
Easton, PA
01.2018 - 06.2021
- Verified patient insurance coverage and collected co-payments, ensuring accurate billing
- Documented patient medical history and vital signs, aiding in comprehensive care
- Answered calls and directed inquiries, improving communication efficiency
- Prepared lab specimens for diagnostics, maintaining procedural accuracy
- Trained new staff on procedures, enhancing team performance and patient care
- Coordinated with multidisciplinary teams to enhance patient care and satisfaction, leading to a 15% increase in positive patient feedback
- Accurately managed patient charts and records, reducing administrative errors by 30% and ensuring compliance with health regulations
- Analyzed patient data to assist physicians in diagnostic processes, contributing to a 10% improvement in diagnostic accuracy
- Provided compassionate support to patients and families during discharge planning, facilitating smooth transitions and enhancing overall care experience
- Facilitated patient transfers and room assignments, optimizing bed utilization and improving patient flow efficiency by 20%
Medical Assistant
Twin Rivers Gastroenterology Associates
Easton, PA
01.2018 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Performed medical records management, including filing, organizing and scanning documents
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Contributed to positive health outcomes by educating patients on preventive measures, treatment plans, and follow-up care instructions
Medical Assistant
Premier Urgent Care
Hellertown, PA
11.2013 - 04.2016
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Performed medical records management, including filing, organizing and scanning documents
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing
- Enhanced patient care by meticulously recording vital signs and updating patient records
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions
- Conducted patient follow-up calls to monitor treatment progress and answer any questions
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Prepared lab specimens for diagnostic evaluation
- Completed EKGs and other tests based on patient presentation in office
- Collected and documented patient medical information such as blood pressure and weight
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Measured patient pulse oximetry
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Implemented care and efficiency improvements to support and enhance office operations
- Measured patient spirometry
- Followed appropriate procedures to minimize patient's exposure to radiation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort
- Improved clinical workflow with introduction of electronic health records system
Medical Assistant
PMA Physician's
Jersey City, NJ
01.2012 - 04.2012
- Implemented procedures to ensure patient confidentiality and compliance with HIPAA regulations
- Coordinate with healthcare providers to ensure seamless communication and efficient patient care
- Assist in coordinating medical equipment maintenance to ensure optimal functionality and compliance with industry standards
- Utilize electronic health record systems efficiently to maintain accurate patient records and streamline administrative tasks
- Assist in organizing health fairs and community outreach events to promote preventive care and increase patient engagement
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Prepared lab specimens for diagnostic evaluation
- Completed EKGs and other tests based on patient presentation in office
- Collected and documented patient medical information such as blood pressure and weight
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Measured patient pulse oximetry
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Implemented care and efficiency improvements to support and enhance office operations
- Measured patient spirometry
- Followed appropriate procedures to minimize patient's exposure to radiation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort
- Improved clinical workflow with introduction of electronic health records system
Education
Associate Degree - Applied Science, Emergency Medical Services
Northampton Community College
Bethlehem, PA09-2027
Medical Assistant Diploma - Medical Assistant
Anthem Institute
Jersey City, NJ04.2012
Diploma - Academic
East Islip High School
Islip Terrace, NY06.2006
Skills
- Electronic Communication
- Stocking Bathrooms
- Window Blind Ousting
- Closet Detailing
- Room Maintenance
- Scheduling
- Garbage Disposal
- Hazardous Chemical
- Training
- Cleaning and Maintenance
- Vacuuming and Sweeping
- Housekeeping
- Trash Collection and Disposal
- Health and Safety
- Compliance
- Bed Making
- Wall and Ceiling Cleaning
- Soil Collection
- Guest Satisfaction
- Decision-Making Skills
- Quality Assurance
- Bathroom Detailing
- Cleaning Bathrooms
- Room Sanitation
- Storage Area Management
- Building Maintenance
- Hospitality Management
- Light Fixtures and Ceiling Fans
- Surface Sanitizing
- Equipment Disinfection
- Data-Driven Strategies
- Emergency Room Operations
- Patient Care Coordination
- Appointment Optimization
- Patient care
- Electronic health records
- Medical terminology
- Customer service
- Regulatory compliance
- Effective communication
- Team collaboration
- Time management
- Basic life support for health care providers (BLS)
- Insurance verification
- Clinical documentation
- Medical recordkeeping
- Critical thinking
- Continuous improvement
- Patient registration
- Telephone etiquette
- Collaboration and teamwork
- Clerical support
- Medical records verification
- Scheduling tests and procedures
- Insurance authorizations
- Patient appointment coordination
- Patient care coordination
- Active listening
- Payment scheduling and collection
- Appointment setting
- Answer telephones
- Maintain records
- Confidentiality
- Multitasking capacity
- Heartsaver first aid CPR AED
- Patient health information Access
- Patient referral
Certification
- CPR/BLS Certification, American Red Cross, 02/14/24, 2 Years
- CPI - Blue Card, CPI Nonviolent Crisis Prevention, 02/16/24, 02/16/26
Hobbies and Interests
- Family
- Outdoors
- Sightseeing
- Road Trips
- Dance
- Giving back
References
Leonard Balacco, Hoboken Family Practice, (201) 988-6775
Languages
Spanish, Native or Bilingual
Timeline
Emergency Room Unit Secretary/Monitor Tech
HCA Hospital
02.2024 - Current
Medical Receptionist
Humana CenterWell Senior Primary Care
08.2023 - 12.2023
Telemetry Unit Secretary
St Luke's Hospital
01.2018 - 06.2021
Medical Assistant
Twin Rivers Gastroenterology Associates
01.2018 - 12.2018
Medical Assistant
Premier Urgent Care
11.2013 - 04.2016
Medical Assistant
PMA Physician's
01.2012 - 04.2012
Associate Degree - Applied Science, Emergency Medical Services
Northampton Community College
Medical Assistant Diploma - Medical Assistant
Anthem Institute
Diploma - Academic
East Islip High School