Jahira Odom
Rocky Mount,NC
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Durham, NC
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Patient Support Associate
Carolina Family Health Center
06.2022 - 11.2024
- Enhanced patient satisfaction by providing exceptional support and assistance during appointments.
- Adhered to strict confidentiality guidelines while managing sensitive patient information within electronic health systems.
- Promoted health education among patients through the distribution of relevant materials and resources.
- Verified patient insurance eligibility and entered patient information into system.
- Demonstrated empathy towards diverse cultural backgrounds when addressing specific needs/concerns from different ethnic groups.
Education
Rocky Mount Prep
Rocky Mount, NC05.2022
Skills
- Exceptional customer service
- Adaptive and creative
- Safe food handling
- Patient support and assistance
- Medical records management
- Health insurance verification
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling
- Data entry proficiency
- Medical billing
Timeline
Barista
Starbucks
04.2024 - Current
Patient Support Associate
Carolina Family Health Center
06.2022 - 11.2024
Rocky Mount Prep