Jahiro Galindo
Indianapolis,IN
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
Finish Line
07.2020 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
Sales Associate
Speedway Steel
10.2019 - 05.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Assisted call-in customers with questions and orders.
- Quoted prices, credit terms and other bid specifications.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Maintenance Engineer
GBA Associates LP
06.2015 - 08.2018
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
- Optimized spare parts inventory management for cost reduction and increased availability.
- Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Resolved customer complaints in prompt, polite and professional approach.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Education
High School Diploma -
Freedom High School
Woodbridge, VASkills
- Refund Processing
- [English/Spanish] Translation
- Customer Support
- Sales Promotion
- Problem-Solving
- Call Center Experience
- Product Knowledge
- Training and Development
- De-Escalation Techniques
- Order Fulfillment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Finish Line
07.2020 - Current
Sales Associate
Speedway Steel
10.2019 - 05.2020
Maintenance Engineer
GBA Associates LP
06.2015 - 08.2018
High School Diploma -
Freedom High School