Jahkeim Lee
FL
Summary
Seasoned Implementation Manager with background in effectively overseeing the execution of project plans, coordinating cross-functional teams and ensuring timely completion of tasks. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at change management. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Implementation Manager
Thomson Reuters Corporation
01.2025 - Current
- Led risk management efforts, gathering departments leads to collaboratively identify potential risks and brainstorm mitigation strategies.
- Reviewed customer specifications carefully before beginning any project work in order to avoid misunderstandings or delays later.
- Defined communication and monitoring policies and worked collaboratively to publish status reports and stakeholder updates.
- Managed a portfolio of 20+ concurrent projects with a combined annual value of $5M+, generating an estimated $1.2M in new revenue through successful ERP implementations & hyper-care support.
- Ensured that all team members involved in the implementation process had access to the resources they needed in order to complete their tasks efficiently.
- Provided company users with tech support for IT problems and account maintenance.
Technical Account Manager
IBM
03.2022 - 01.2025
- Managed $25M+ enterprise account portfolio, achieving 15% YoY growth by optimizing IT solutions.
- Acted as SME across IT disciplines, resolving complex issues and aligning IT initiatives with business objectives.
- Directed IT operations, cloud infrastructure (AWS, Azure), and WAN/LAN optimization for scalability and performance.
- Spearheaded cybersecurity initiatives, ensuring compliance with HIPAA, SOX, and GDPR standards.
- Oversaw MSPs, fostering collaboration and high-performance delivery.
- Developed PowerBI dashboards for KPI tracking, providing actionable insights and improving decision-making.
- Implemented ITIL standards to enhance service delivery and efficiency.
Manager, IT Implementations
Coretelligent MSP
01.2021 - 03.2022
- Led IT implementation projects for a $10M+ portfolio in regulated environments, ensuring compliance and success.
- Managed infrastructure, identity access, and cybersecurity systems, enhancing operational effectiveness.
- Implemented customer success strategies using Gainsight best practices, improving client retention and satisfaction.
- Conducted database integration and analysis, supporting reporting and analytics.
- Delivered IT service management using ITIL frameworks, ensuring smooth operations and service delivery.
IT Implementation Engineer
IBM
07.2018 - 01.2021
- Supported IT projects for a $5M+ portfolio, aligning initiatives with strategic objectives.
- Designed database solutions, enabling advanced analytics and seamless data integration.
- Managed cloud-based systems and infrastructure, ensuring reliable IT operations.
- Collaborated with Scrum teams to ensure efficient task delegation and project completion.
- Proactively mitigated risks, enhancing project reliability and delivery timelines.
Operations Manager, Customer Experience
IKEA Furniture
07.2016 - 06.2018
- Directed daily operations and managed a $2.5M portfolio, achieving a 10% revenue increase through process improvements.
- Oversaw P&L, inventory, and staff management, optimizing operational efficiency.
- Implemented policies to improve customer satisfaction, increasing ratings by 15%.
- Spearheaded process improvement initiatives, reducing costs while maintaining quality.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT02-2026
Bachelor of Science - Information Technology
East Carolina University
Greenville, NCAssociate of Applied Science - Cybersecurity & Network Administration
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Infrastructure Management
- Cybersecurity
- AWS & IBM Cloud Infrastructure
- MSP Oversight
- HIPAA
- SOX
- GDPR Compliance
- ITIL Frameworks
- AI & Machine Learning
- SQL
- Python
- Enterprise Resource Planning
- Cloud computing
- Java
- PowerBI Dashboards
- Salesforce
- Gainsight
- Data Analytics
- IT Project Leadership
- Servicenow
- Tax Indirect
- Enterprise Resource Planning
- Data migration
- Problem-solving abilities
- Account Management
Certification
- Certified Cisco Network Associate
- Gainsight Certified Associate
- Certified Technical IBM Cloud Advocate
- AXELOS ITIL Certification
- Certified Scrum Master
- Project Management Professional
- Comptia A+
Timeline
Implementation Manager
Thomson Reuters Corporation
01.2025 - Current
Technical Account Manager
IBM
03.2022 - 01.2025
Manager, IT Implementations
Coretelligent MSP
01.2021 - 03.2022
IT Implementation Engineer
IBM
07.2018 - 01.2021
Operations Manager, Customer Experience
IKEA Furniture
07.2016 - 06.2018
Bachelor of Science - Cloud Computing
Western Governors University
Bachelor of Science - Information Technology
East Carolina University
Associate of Applied Science - Cybersecurity & Network Administration
Rowan-Cabarrus Community College