Jahlea Oakley
Washington,PA
Summary
Adaptable and results-driven professional with experience in care management, direct support services, staffing, sales, and operations coordination. Skilled in client relationship management, business development, prospecting, customer service, and professional communication. Experienced in identifying client needs, building relationships, coordinating services, and supporting operational efficiency. Brings a strong combination of interpersonal, organizational, and problem-solving skills with a focus on achieving goals and delivering quality service.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Care Manager
Brightstar Care
01.2026 - Current
- Coordinate staffing operations by matching caregivers with clients requiring in-home care services. Perform recruiting, hiring, job posting, and HR support while maintaining employee records and managing administrative documentation. Facilitate communication with clients and caregivers while supporting sales, marketing, client relationship management, and business development initiatives.
Stockroom Team Lead
Cintas Corporation
01.2025 - 01.2026
- Coordinated daily stockroom operations, managing inventory, purchase orders, product ordering, emblem processing, and garment grading to ensure seamless workflow. Functioned as the primary point of contact for team members, delivering operational support, troubleshooting issues, and facilitating accurate and efficient workflow. Supported route preparation and maintained inventory accuracy to facilitate timely completion of daily operational tasks.
Service Sales Representative
Cintas Corporation
01.2023 - 01.2025
- Supported customer account service by identifying and resolving product discrepancies, coordinating order corrections, and ensuring customer needs were addressed promptly. Maintained organized workflows, communicated with internal teams, and took initiative to resolve service issues and maintain customer satisfaction.
Staffing Specialist
People Ready
01.2022 - 01.2023
- Recruited and placed candidates in temporary positions based on client staffing needs. Conducted candidate outreach, screened applicants, coordinated placements, and maintained communication with clients and employees. Supported business development through prospecting, cold calling, and building relationships with potential clients.
Direct Support Professional
Arc Human Services
01.2020 - 01.2023
- Supported individuals with intellectual and developmental disabilities with daily living activities, meal preparation, medication administration, and household tasks. Promoted independence, well-being, and quality of life while providing compassionate, individualized care.
Education
Washington Junior/Senior High School
08.2015 - 06.2019
Skills
- Client Relationship Management & Communication
- Operations & Administrative Coordination
- Business Prospecting & Lead Generation
- Problem-Solving & Conflict Resolution
- Organization & Time Management
- Customer Service & Needs Assessment
- Staffing & Service Coordination
- Documentation & Recordkeeping
- Team Leadership & Collaboration
- Inventory & Purchase Order Management
Personal Information
Title: Care Manager
Timeline
Care Manager
Brightstar Care
01.2026 - Current
Stockroom Team Lead
Cintas Corporation
01.2025 - 01.2026
Service Sales Representative
Cintas Corporation
01.2023 - 01.2025
Staffing Specialist
People Ready
01.2022 - 01.2023
Direct Support Professional
Arc Human Services
01.2020 - 01.2023
Washington Junior/Senior High School
08.2015 - 06.2019