JAHLIEKA CAMPBELL DICKENS
Norfolk,VA
Summary
Dynamic, customer-centric professional transitioning into Digital Marketing, leveraging a robust background in client relations and communication. Holds a Bachelor of Applied Sciences in Forensic Chemistry and possesses over five years of experience engaging diverse audiences across financial services, healthcare, HR, and customer service sectors. Exceptional written and verbal communication skills complemented by a talent for rapport-building and a keen understanding of audience needs ensure the delivery of clear information and foster positive customer interactions. Highly adaptable and detail-oriented, ready to infuse creativity and analytical thinking into an entry-level marketing team while enhancing overall client loyalty through tailored solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Navy Federal Credit Union
01.2026 - 05.2026
- Assisted members of a national financial institution with account inquiries, providing accurate information and resolving issues promptly in a high-volume remote setting.
- Cultivated strong relationships rapidly, assessed member requirements, and articulated products, services, and digital solutions in a straightforward manner.
- Applied active listening and problem-solving skills to resolve concerns and cultivate positive customer interactions while upholding accuracy and confidentiality.
- Utilized CRM and internal systems to document customer interactions efficiently, handling multiple priorities and ensuring service and quality standards are met.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Certified Nursing Assistant
Visiting Angels Living Assistance Services
07.2024 - 06.2025
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted with medication management, adhering to prescribed schedules for optimal client health.
- Communicated information accurately and professionally with clients, families, and healthcare professionals while maintaining confidentiality.
- Adapted communication style to different individuals and situations, strengthening trust and engagement.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Pool Concierge Supervisor
D&S Specialty Services
09.2023 - 12.2024
- Supported daily operations of pool services and guest activities.
- Monitored water quality by testing temperature and pH hourly.
- Addressed guest inquiries to enhance overall experience.
- Enforced safety regulations to maintain a secure environment.
- Managed inventory of supplies required for pool maintenance.
Customer Service Representative
IBEX Global
01.2021 - 04.2023
- Engaged customers through phone, email, and chat, adapting communication to different audiences and customer needs.
- Resolved billing, account, and technical concerns using research, active listening, persuasive communication, and solution-focused problem solving.
- Documented customer interactions in CRM systems and identified opportunities to improve the overall customer experience.
- Maintained a professional brand voice during high-volume interactions and successfully de-escalated challenging conversations.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Sutherland Global Services
09.2019 - 01.2021
- Provided virtual HR, payroll, benefits, and customer support while communicating complex information clearly to employees and customers.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Worked across multiple systems to research questions, resolve issues, and deliver timely, customer-focused solutions.
- Collaborated with team members to address complex issues, fostering a supportive work environment.
- Ensured legal compliance in all HR activities, minimizing risk exposure for the organization.
Education
Bachelor of Applied Sciences - Forensic Chemistry
University of Technology
High School Diploma - undefined
Denbigh High School
Skills
- Content creation and editing
- Data entry and CRM management
- Collaborative teamwork
- Technical proficiency
- Listening skills
- Effective time management
- Interdepartmental collaboration
- Exceptional communication abilities
- Flexibility and adaptability
- Building relationships
- Customer-focused service
- Issue escalation management
Timeline
Customer Service Representative
Navy Federal Credit Union
01.2026 - 05.2026
Certified Nursing Assistant
Visiting Angels Living Assistance Services
07.2024 - 06.2025
Pool Concierge Supervisor
D&S Specialty Services
09.2023 - 12.2024
Customer Service Representative
IBEX Global
01.2021 - 04.2023
Customer Service Representative
Sutherland Global Services
09.2019 - 01.2021
High School Diploma - undefined
Denbigh High School
Bachelor of Applied Sciences - Forensic Chemistry
University of Technology