Jahmai Johnson
Fate,TX
Overview
7
7
years of professional experience
Work History
Car Salesman
Brandon Tomes Volkswagen
06.2022 - 11.2024
- Boosted sales through effective customer engagement and follow-ups
- Negotiated deals and financing options, maintaining a 98% customer satisfaction rate
- Collaborated with marketing to enhance promotional campaigns, increasing showroom traffic
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
Car Salesman
Clay Cooley Volkswagen Park Cities
10.2021 - 06.2022
- Achieved monthly sales targets, selling an average of 12 vehicles per month
- Provided personalized customer consultations, leading to an increase in referrals
- Maintained detailed knowledge of product inventory to support customer needs effectively
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
Customer Service Representative
TruGreen
11.2020 - 11.2021
- Resolved 75+ customer issues weekly, contributing to a higher customer retention rate
- Recommended services that resulted in an increase in upsell revenue
- Consistently met or exceeded performance metrics, including call handling time and customer satisfaction
Intervention Specialist
Interface Security
11.2019 - 09.2020
- Monitored security systems, responding to over 100 incidents with a 98% resolution rate
- Provided immediate intervention support, reducing security breaches by 25%
- Trained new employees on security protocols, increasing team effectiveness by 15%
Customer Service Representative
iQor
07.2017 - 08.2019
- Handled an average of 80 customer inquiries daily, resolving 95% on-call resolution monthly
- Increased customer satisfaction ratings through effective problem resolution
- Collaborated with teams to identify workflow inefficiencies, boosting productivity
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate Degree -
Navarro College
Corsicana, TX05.2019
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- CRM Platforms (Salesforce, SAP, Zendesk)
- Remote Work Tools
- Customer Service
- Sales
- Security Operations
- Marketing
- Project Management
- Critical Thinking
- Customer service
- Team collaboration
- Vehicle preparation
- Strong negotiation
- Cold calling
- Sales promotions
- Proficient with software
- Excellent written and verbal communication
Hobbies and Interests
- Data Analysis
- Process Improvement
- Automotive Sales
- Customer Engagement
- Team Collaboration
Timeline
Car Salesman
Brandon Tomes Volkswagen
06.2022 - 11.2024
Car Salesman
Clay Cooley Volkswagen Park Cities
10.2021 - 06.2022
Customer Service Representative
TruGreen
11.2020 - 11.2021
Intervention Specialist
Interface Security
11.2019 - 09.2020
Customer Service Representative
iQor
07.2017 - 08.2019
Associate Degree -
Navarro College
Similar Profiles
Preston HousePreston House
Senior Sales Associate at Brandon Tomes VolkswagenSenior Sales Associate at Brandon Tomes Volkswagen
Hunter MunnHunter Munn
Service Advisor at Brandon Tomes SubaruService Advisor at Brandon Tomes Subaru
Yeni ViverosYeni Viveros
Sales Representative at Brandon Tomes SubaruSales Representative at Brandon Tomes Subaru
Annabelle FlorenceAnnabelle Florence
Commercial Sales Manager at AutoZoneCommercial Sales Manager at AutoZone
Valeria HernandezValeria Hernandez
Administrative Assistant at Saenz-Garcia LawAdministrative Assistant at Saenz-Garcia Law