Cindy Carter
Rosedale,NY
Summary
A dynamic and customer-focused retail operations professional with demonstrated experience in sales, customer service, product management, payroll, onboarding, inventory management, brand development, merchandising, employee relations, and POS systems. Leverages communication, team-building, and interpersonal skills to effectively multitask, provide brand needs, and create business growth. A versatile and talented producer who drives customer retention, upholds company culture, and reaches all sales and operational goals.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Orlin & Cohen Orthopedic Group
Garden City, NY
01.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and regulations to ensure compliance with HIPPA laws.
- Promoted a positive work environment through effective communication skills.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Gather, evaluate, and track progress on scheduled trainings to identify weaknesses and areas where additional training is needed.
Prestige Sales Manager
Ulta Beauty, Inc.
Brooklyn, NY
04.2017 - 10.2020
- Increased overall sales revenue by implementing effective marketing strategies and personalized customer interactions.
- Organized successful in-store events that attracted new customers and promoted brand awareness in the local market.
- Developed a high-performing prestige team through targeted recruitment, ongoing training, and constructive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored staff members creating a supportive work culture promoting teamwork increasing productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Assistant Store Manager
KIKO MILANO
Queens, NY
02.2017 - 10.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Partnered with Store Manager and HR to interview, hire, onboard, and train new staff associates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Senior Education Consultant
Sephora
Brooklyn, NY
04.2014 - 08.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Hired and onboarded cast members.
- Monitored informative mini makeovers for clients, teaching them application techniques and product knowledge.
Operations Consultant
Sephora
Queens, NY
01.2012 - 03.2014
- Improved operational efficiency by analyzing processes and implementing strategic changes.
- Implemented continuous improvement strategies that led to significant enhancements in overall productivity levels.
- Oversaw inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Maintained cleanliness and safety standards.
- Improved shipping efficiency by streamlining packing and labeling processes.
Product Consultant
Sephora
Queens, NY
03.2011 - 09.2012
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Customer Service Representative
JCPenney
03.2009 - 02.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
Education
High School Diploma -
August Martin High School
Jamaica, NYSkills
- Office Administration
- Data Entry
- Database Management
- Quality Assurance
- Filing
- Event Coordination
- Sales Reporting
- Business Planning
- Customer Service
- Microsoft Office Suite
- POS Systems
Timeline
Administrative Assistant
Orlin & Cohen Orthopedic Group
01.2021 - Current
Prestige Sales Manager
Ulta Beauty, Inc.
04.2017 - 10.2020
Assistant Store Manager
KIKO MILANO
02.2017 - 10.2017
Senior Education Consultant
Sephora
04.2014 - 08.2016
Operations Consultant
Sephora
01.2012 - 03.2014
Product Consultant
Sephora
03.2011 - 09.2012
Customer Service Representative
JCPenney
03.2009 - 02.2011
High School Diploma -
August Martin High School