Jahmeika Myles
Cypress
Summary
Detail-oriented Phlebotomist experienced in fast-paced settings, adept at collecting blood samples using sterile techniques and adhering to infection control standards. Focused on minimizing patient discomfort and improving overall donor experiences, leveraging strong communication skills from a customer service background.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Gulf Coast Blood Center
Katy
08.2025 - Current
- Collected blood samples from donors using safe and sterile techniques.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Processed blood products for laboratory testing and storage efficiently.
- Maintained accurate records of donor information and sample data.
Tech Support
Concentrix
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provide inbound customer support using a call flow guide.
- Resolve technical issues related to hardware, software, and client
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
Phlebotomist
Angel Hands
02.2024 - 05.2025
- Successfully conducted blood draws on a wide range of individuals.
- Conducted drug screens, biometric screenings, and insurance exams.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Phlebotomist
Bio Life
10.2021 - 06.2022
- Answer phones, and greet and focus
· Screen new and repeat donors and take and record donor vital signs and finger stick results.
· Use Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. - Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Developed and implemented strategies to streamline phlebotomy processes, enhancing overall donor experience.
- Answer phones, and greet and focus· Screen new and repeat donors and take and record donor vital signs and finger stick results.· Use Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
Education
Some College (No Degree) - Nursing
Houston Community College
Houston, TXSkills
- Certified phlebotomy technician
- Blood collection expertise
- Specimen collection order
- HIPAA compliance
- Patient communication
- Patient interaction
- Healthcare teamwork
- Conflict resolution
Certification
- PT - Phlebotomy Technician
- Insurance Agent
Timeline
Phlebotomist
Gulf Coast Blood Center
08.2025 - Current
Phlebotomist
Angel Hands
02.2024 - 05.2025
Tech Support
Concentrix
12.2023 - Current
Phlebotomist
Bio Life
10.2021 - 06.2022
Some College (No Degree) - Nursing
Houston Community College