Jahmelia Williams
Melbourne,FL
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-oriented store manager with experience in operations, sales, team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Buffalo Wild Wings "GO"
Melbourne, FL
03.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
Shift Leader
Tijuana Flats
Melbourne, FL
04.2022 - 03.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
Stay at Home Mom
N/A
11.2020 - 04.2022
Customer Service Representative
Addeco
Melbourne, FL
04.2020 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Team Member
Taco Bell
Melbourne, FL
01.2018 - 10.2020
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Developed positive customer relationships through friendly greeting and excellent service.
Education
High School Diploma -
Melbourne Senior High School
Melbourne, FL05-2019
Skills
- Customer Service
- Reliablity
- Outstanding communication skills
- Problem-Solving
- Multitasking and Organization
- Verbal and Written Communication
- Sales expertise
Timeline
Store Manager
Buffalo Wild Wings "GO"
03.2024 - Current
Shift Leader
Tijuana Flats
04.2022 - 03.2024
Stay at Home Mom
N/A
11.2020 - 04.2022
Customer Service Representative
Addeco
04.2020 - 10.2020
Team Member
Taco Bell
01.2018 - 10.2020
High School Diploma -
Melbourne Senior High School