Jahmere James
Mesa,Arizona
Summary
Runner-up in Sales and Marketing with over two years of experience in both digital and face-to-face marketing, combined with project management and relationship building. I have a strong background in project selection, planning, promotion, and execution. I strive to foster a balanced environment for myself and my colleagues. My skill set includes troubleshooting IT technical support issues using effective techniques and high efficiency. I have a proven track record of excellent client interactions and maintaining a positive approach in all situations.
Overview
5
5
years of professional experience
Work History
Customers Service Representative Sales
AT&T
Tempe, Arizona
05.2020 - 11.2022
- Kept customers satisfied through proactive tactics targeted at meeting customer needs and addressing their concerns.
- Leveraged sales initiatives to promote products and capitalize on unique opportunities.
- Provided advice and support to clients, ensuring to attend to their specific needs or preferences.
- Gathered customer feedback and implemented process changes to exceed our customer satisfaction goals.
- Established a credible reputation within the community through dedication to customer satisfaction and solid client relationships.
- Utilized the company's troubleshooting flowchart to assess technical issues and identify optimal solutions.
- Showcased an extensive variety of customer service calls encompassing collections, retention, sales channel coordination, and billing.
Advanced Customer Service Representative
Farmers Insurance Company
Mesa, AZ
11.2022 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Managed complex issues escalated from junior staff, providing effective resolutions while maintaining customer trust.
- Improved billing accuracy and streamlined insurance claims processes by diligently verifying patient insurance information.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
Education
Diploma - undefined
Marcos De Niza
05.2020
Skills
- Computer Proficiency: Proficient in various computer applications
- Data Entry: Capable of efficiently inputting data into a database
- Data Analysis: Proficient in analysing data for valuable insights
- CRM Systems: Experienced in using Customer Relationship Management systems
- Email Management Software: Proficient in utilizing email management software
- Communication Tools: Experienced in using different communication tools for effective interaction
- Digital Literacy: Possess the knowledge and understanding of digital technologies and systems
- Information and Communication Technology: Well-versed in the use and management of ICT systems
Timeline
Advanced Customer Service Representative
Farmers Insurance Company
11.2022 - Current
Customers Service Representative Sales
AT&T
05.2020 - 11.2022
Diploma - undefined
Marcos De Niza