Jahmilia Barkley
Childersburg,AL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Looking to build a long career with a growing company.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Ameribolt
Sycamore, AL
04.2023 - 12.2024
- Developed and maintained filing systems for confidential documents and records.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Greeted visitors and provided general information about the company.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Healthcare Customer Service Representative
Qualfon
Childersburg, AL
01.2021 - 04.2023
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed incoming calls from patients and other healthcare facilities to provide information about the member benefits and healthcare plans.
- Explained copays, deductibles, EOC, etc. To members regarding their insurance policies.
- Provided excellent customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- I worked from home in this position.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Cashier Team Lead
Bojangles' Famous Chicken 'n Biscuits
Chelsea, AL
03.2018 - 01.2021
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Childersburg High School
Childersburg, AL05-2017
Skills
- Time management
- Document preparation
- Multi-line phone systems
- Microsoft Word
- Health insurance processing
- Microsoft PowerPoint
- Insurance eligibility verifications
- Call handling
- CRM software
- Call center customer service
- Excellent customer service
- Data entry
- Up-selling tactics
- Cold calling
- POS system
- HIPAA compliance
- Healthcare industry
- Open enrollment
- ADP workforce now
- Salesforce
- Remote work
References
References available upon request.
Timeline
Administrative Assistant
Ameribolt
04.2023 - 12.2024
Healthcare Customer Service Representative
Qualfon
01.2021 - 04.2023
Cashier Team Lead
Bojangles' Famous Chicken 'n Biscuits
03.2018 - 01.2021
High School Diploma -
Childersburg High School
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