Jahmir Frank
Kalamazoo,MI
Summary
Outgoing and caring customer service professional with superior work ethic and good teamwork, problem-solving and hospitality skills. Willing to take on any task to help the company. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Disney College Internship Program
The Walt Disney Company
01.2021 - 12.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about Disney World updates and changes.
- Provided primary customer support to kids and their families.
- Exhibited high energy and professionalism when dealing with all guest to ensure that they experienced Disney as the GREATEST place on earth.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
College Orientation Lead
Beacon College
06.2020 - 09.2022
- Responsible for serving as a role model, mentor and leader to incoming freshmen students, transfer students and their parents
- Assist incoming students by providing campus tours, moving support and campus navigation
- Most importantly, provide both incoming students and parents communication on topics including academics, student involvement, housing options, and more.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Business Administration: Concentration HOSPITALITY
Beacon College
Leesburg, FL05.2023
Vocational Program Hospitality & Culinary Arts
Eastland Fairfield Career And Technical Schools
Groveport, OH05.2017
High School Diploma -
PICKERINGTON CENTRAL HIGH SCHOOL
Pickerington, OH05.2017
Skills
- Customer Service
- Computer Literacy
- Strong Work Ethic
- Interpersonal Skills
- Punctual and Dependable
Accomplishments
- Honor Roll Recipient – 2013, 2014, 2015, 2016, 2019, 2020, 2021
- High School Diploma – May 2017
- Culinary Arts Program, 2017
- President’s Education Award Program, 2017
Timeline
Disney College Internship Program
The Walt Disney Company
01.2021 - 12.2023
College Orientation Lead
Beacon College
06.2020 - 09.2022
Bachelor of Science - Business Administration: Concentration HOSPITALITY
Beacon College
Vocational Program Hospitality & Culinary Arts
Eastland Fairfield Career And Technical Schools
High School Diploma -
PICKERINGTON CENTRAL HIGH SCHOOL
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