Jahmya T. Thomas
Houston,Tx
Summary
Results-driven professional seeking opportunities that promote performance and foster growth. Demonstrated motivation and adaptability, complemented by a strong work ethic and exceptional interpersonal skills. Thrived in environments requiring independence and rapid acquisition of new skills.
Overview
8
8
years of professional experience
Work History
Collections Agent
Roi Solutions
Houston
01.2020 - 09.2026
- Managed collections for delinquent accounts using company software.
- Communicated with clients to negotiate payment plans effectively.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Documented interactions and payment arrangements in the system accurately.
- Resolved disputes and inquiries regarding account balances professionally.
- Conducted follow-up calls to clients, facilitating timely payments and maintaining account status.
- Analyzed account histories to identify trends, informing improvements in collection strategies.
- Collaborated with team members to streamline collection processes regularly.
- Serves customers by providing product and service information and resolving product and service problems.
- Maintains customer records by updating account information.
- Recommended products or services to management based on analysis of customer information and needs.
Mail Processing Clerk
United States Postal Service
Houston, TX
05.2019 - 05.2024
- Weighed letters and parcels, computed mailing costs based on type, weight, and destination, and affixed correct postage to ensure accurate billing.
- Sorted mail by size, shape, and destination for streamlined handling.
- Operated sorting machines to ensure timely processing of mail items.
- Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
- Registered and certified letters and parcels to ensure secure delivery.
- Processed incoming mail and packages to facilitate timely distribution to recipients.
- Sorted mail by size, shape, and destination to enhance handling efficiency.
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
Warehouse Associate
ProLogistix Staffing
Houston, TX
05.2018 - 05.2019
- Selected orders for shipment in a timely manner.
- Conducted regular cycle counts to maintain accurate inventory levels.
- Operated standup and reach forklifts to transport materials efficiently.
- Order Selecting
- Cycle Count
- Maintained clean and organized warehouse environment for efficiency.
Education
High School -
Peoples High School
Vallejo, CASkills
- Debt Collection
- Payment negotiation strategies
- Account management
- Dispute Resolution
- Data analysis
- Customer Service
- Communication Skills
- MS Excel
- Organizational Skills
- Collaborative Approach
- Time management
- Problem solving
- Conflict resolution
- PowerPoint
- Conflict resolution
Timeline
Collections Agent
Roi Solutions
01.2020 - 09.2026
Mail Processing Clerk
United States Postal Service
05.2019 - 05.2024
Warehouse Associate
ProLogistix Staffing
05.2018 - 05.2019
High School -
Peoples High School