Jahnai Huggins
Montgomery,AL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Elite Nursing and Rehabilitation
05.2024 - Current
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of 20+ residents under long-term care at once.
CNA
Civic center health and rehabilitation
11.2023 - 04.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported needs of 20+ residents under long-term care at once.
Call Center Representative
Teleperformance
01.2022 - 09.2023
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
James Madison High School
Norcross, GA01-2017
BBA - Business Administration
ECPI University
Virginia Beach, VASkills
- Toileting assistance
- Compassionate communication
- Feeding Assistance
- Compassion and Empathy
- Vital signs monitoring
- Patient Care
- Medical terminology knowledge
- Account updating
- Call logging
- Complaint resolution
- Professional phone voice
- Gathering information
Education and Training
true,other,other
Timeline
Certified Nursing Assistant
Elite Nursing and Rehabilitation
05.2024 - Current
CNA
Civic center health and rehabilitation
11.2023 - 04.2024
Call Center Representative
Teleperformance
01.2022 - 09.2023
High School Diploma -
James Madison High School
BBA - Business Administration
ECPI University
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