Jahncarlos Burgos
Miami,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.
Overview
8
8
years of professional experience
Work History
Branch Manager
Sixt Rent A Car
Baltimore, MD
12.2021 - Current
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Prepared sales contracts, researched customer needs and promoted various Insurance products and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Car Sales Consultant
Brickell Mazda
Miami, FL
02.2021 - 11.2021
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Oversaw customer test drives and demonstrated standard and optional features.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Lead Rental Agent
Enterprise Rent-A-Car
Philadelphia, PA
09.2019 - 01.2021
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Developed strong customer relationships to encourage repeat business.
- Rotated through series of different stations based on team needs.
- Updated and maintained rental agreement files and documents.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Customer Service Representative
T-Mobile
Christiansted, USVI
12.2018 - 08.2019
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Line Lead
Chipotle
Hialeah, FL
07.2017 - 11.2018
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
Miami Central Senior High School
Miami, FL06.2018
Skills
- Maintenance Coordination
- Sales Promotion
- Client Relations
- Leads Prospecting
- Microsoft Office
- Mobile Devices and Laptop Computers
- Social Media Savvy
Education and Training
other
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Manager
Sixt Rent A Car
12.2021 - Current
Car Sales Consultant
Brickell Mazda
02.2021 - 11.2021
Lead Rental Agent
Enterprise Rent-A-Car
09.2019 - 01.2021
Customer Service Representative
T-Mobile
12.2018 - 08.2019
Line Lead
Chipotle
07.2017 - 11.2018
Miami Central Senior High School