Timothy Orahood
Auburn,GA
Summary
Results-driven Branch Manager with a robust background in HVAC/R operations. Expertise in coordinating installations, managing invoicing, and leading teams to optimize service delivery and revenue growth. Focused on implementing preventive maintenance strategies to reduce downtime.
Overview
15
15
years of professional experience
Work History
Branch Manager
Ameriserve
Tucker , GA
10.2023 - 11.2025
- Dispatched 49 technicians for commercial HVAC/R and kitchen equipment repairs.
- Managed invoicing and quoting for demand service work orders.
- Prepared project quotes for various installations and services.
- Coordinated installation of commercial HVAC units ranging from 5 to 30 tons.
- Oversaw installation of commercial walk-in cooler/freezer boxes and associated equipment.
- Drove inside sales efforts with existing customer accounts to enhance revenue.
Senior Field Service Technician
Georgia Air & Refrigeration Services
Grayson, Georgia
10.2017 - 10.2023
- Diagnosed equipment malfunctions and implemented effective repair solutions.
- Trained junior technicians on installation techniques and safety protocols.
- Educated customers on equipment operation post-installation.
- Installed and maintained HVAC systems in commercial environments.
Dispatcher
Georgia Air & Refrigeration Services
Grayson, Georgia
11.2015 - 10.2017
- Monitored service requests and prioritized based on urgency for effective response.
- Managed efficient communication between customers and field staff to enhance service delivery.
- Coordinated service calls ensuring timely dispatch of technicians to meet customer needs.
- Resolved customer inquiries regarding service scheduling, improving overall satisfaction.
- Handled high volume of phone calls while maintaining accuracy in data entry.
Preventive Maintenance Manager
Georgia Air & Refrigeration Services
Grayson , GA
02.2011 - 11.2015
- Managed daily maintenance operations for HVAC systems and refrigeration equipment.
- Led a team of technicians in routine inspections and repairs.
- Developed maintenance schedules to ensure optimal equipment performance.
- Trained staff on safety practices and proper equipment handling.
- Implemented preventive maintenance procedures to reduce downtime.
- Oversaw compliance with industry regulations and safety standards.
Education
High School Diploma -
Hinsdale Central High School
Hinsdale, IL06-2003
Skills
- HVAC/R troubleshooting
- Project management
- Invoicing management
- Equipment installation coordination
- Preventive maintenance
- Conflict resolution
- Customer and vendor relations
- Training and development
- Work prioritization
- Customer relationship management
- Team leadership
- Problem solving
References
References available upon request.
Timeline
Branch Manager
Ameriserve
10.2023 - 11.2025
Senior Field Service Technician
Georgia Air & Refrigeration Services
10.2017 - 10.2023
Dispatcher
Georgia Air & Refrigeration Services
11.2015 - 10.2017
Preventive Maintenance Manager
Georgia Air & Refrigeration Services
02.2011 - 11.2015
High School Diploma -
Hinsdale Central High School