Jahneen Hajnasr
Fate,TX
Summary
Highly motivated, encouraging and dependable Department Coordinator II & Internship Coordinator with analytical, problem-solving talents to ensure the short and long-term success of the organization. Offering nearly 13 years of experience within the City of Garland's Police Department as an Administrative Services employee, dedicated to providing outstanding customer service and assistance while cultivating relationships across other city departments and outside organizations.
Overview
13
13
years of professional experience
Work History
Department Coordinator II & Internship Coordinator
Garland Police Department
01.2013 - Current
- Corresponded daily with Garland ISD and other school districts to provide juvenile notifications of student arrests
- Maintained and reconciled all School Resource Officer overtime monthly (ranging from 100 hours - 1,200 hours)
- Respond to inquiries for the Garland Police Department employees and the general public through emails, telephone calls and face-to-face communication
- Designed, implemented and coordinated the Garland Police Department's Internship Program; September 2021 - Present
- Coordinated the Support Services Division's: monthly budgets, procurement card reconciliation, accident and injury incident reporting, GPD Awards Board Committee meetings
- Backup to the Garland Police Department's Personnel & Payroll Coordinator
Records Technician
Garland Police Department
07.2012 - 01.2013
- Correspond with multiple agencies within the United States to conduct background checks and assist in investigations
- Maintain front window operations by answering telephone calls within the general public, assisting local citizens with questions they may have and provide incident reports when requested
- Assist the District Attorney in obtaining information included but not limited to 911 calls, forensic photos, medical reports and live video feed from officer squads
- Keeping track and order of all important documents including Arrest and Offense Reports, Accident Reports, Alarm Permits and Solicitations for the Department using Microfilm and other record assisting programs.
Communications Specialist
Garland Police Department
02.2011 - 07.2012
- Managed multiple phone lines and radio channels within our police department
- Answered incoming 911 and administrative phone lines while providing careful instructions and quality customer service to callers
- Maintained “security sensitive” information for the courts and general public
- Relayed vital information to the officers and other agencies while handling difficult situations.
Education
Bachelor of Science - Hospitality Administration
Stephen F. Austin State University
Nacogdoches, TX.12.2010
Skills
- Exceptional customer service etiquette
- Advanced proficiency in: Microsoft Word, Access, Excel, Powerpoint and Outlook
- Excellent time-management and organizational skills
- Efficacious multitasking
- Adobe Software
- OnBase Client
- POSS – Police Officer Scheduling System
Affiliations
- The Garland Chamber of Commerce's Leadership Garland Class #43; Graduating May 2024
- Garland Police Department's Citizen's Police Academy Alumni Association Class # 56
- Certified Tourism Ambassador for North Texas; Spring 2010
- Hospitality Administration Society; Fall 2009 - Fall 2010
- Vice President of the School of Human Sciences Ambassadors; Spring 2009 - Fall 2010
- Member of Phi Omicron Upsilon: Beta Chapter Honor Society; Spring 2009 - Fall 2010
- Member of Stephen F. Austin State University's Honor Society; Fall 2008 - Fall 2010
Additional Information
- Garland Police Department's Civilian of the Year; 2018
- Presidents List: Stephen F. Austin State University's College of Education; Fall 2010
- Dean's List: Stephen F. Austin State University's College of Education; Spring 2010 and Fall 2007
- Stephen F. Austin State University's Assistant Hall Director of the Year; 2009 - 2010
- Who's Who Among American College and University Students; Spring 2010
- American Hotel and Lodging Educational Foundation Scholarship Recipient; Spring 2010
Timeline
Department Coordinator II & Internship Coordinator
Garland Police Department
01.2013 - Current
Records Technician
Garland Police Department
07.2012 - 01.2013
Communications Specialist
Garland Police Department
02.2011 - 07.2012
Bachelor of Science - Hospitality Administration
Stephen F. Austin State University
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