Jahnel Bingham
Coral Springs,USA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OFFICE ADMINISTRATIVE ASSISTANT
National Water Commission
Ocho Rios, Jamaica
02.2024 - 03.2024
- Managed office operations and procedures, including filing systems, mail flow, and data entry
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Compiled and entered data into various databases to ensure accuracy and completeness
- Demonstrated excellent customer service skills while working in a fast-paced environment
WAITRESS/SERVER
RIU Hotel Mammee Bay
Ocho Rios, St.Ann
06.2022 - 12.2023
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
TELEPHONE OPERATOR
Ibex Global
Ocho Rios, Jamaica
05.2022 - 09.2022
- Developed strong communication skills by effectively listening to callers' needs and responding appropriately
- Answered incoming calls and assisted customers with inquiries and requests in a professional and timely manner
CASHIER/COUNTER CLERK
Juici Patties
Ocho Rios, St.Ann
07.2019 - 06.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
FRONT DESK RECEPTIONIST
Bahia Principe Hotel
Runaway Bay, Jamaica
01.2019 - 06.2019
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
Education
CERTIFICATION IN BUSINESS -
Heart Trust College
11.2023
HIGH SCHOOL DIPLOMA -
Ferncourt High School
St.Ann07.2018
JP Taravella
Coral Springs, FL05.2016
Ramblewood middle school
Coral Springs, FL08.2015
Steer Town Primary
St.Ann09.2012
Skills
- Brand Representation
- Written Communication
- Decision Making
- Attention to Detail
- Up-selling Strategies
- Product Demonstration
Customer service
- Positive Attitude
Certification
- Business Management Supervision, Diploma
- CxC Certificate
- School Leaving Certification, Diploma
References
Troy Brown, National Water Commission, (876) 368-6959, Troy.brown@nwc.com.jm
Timeline
OFFICE ADMINISTRATIVE ASSISTANT
National Water Commission
02.2024 - 03.2024
WAITRESS/SERVER
RIU Hotel Mammee Bay
06.2022 - 12.2023
TELEPHONE OPERATOR
Ibex Global
05.2022 - 09.2022
CASHIER/COUNTER CLERK
Juici Patties
07.2019 - 06.2020
FRONT DESK RECEPTIONIST
Bahia Principe Hotel
01.2019 - 06.2019
CERTIFICATION IN BUSINESS -
Heart Trust College
HIGH SCHOOL DIPLOMA -
Ferncourt High School
JP Taravella
Ramblewood middle school
Steer Town Primary