JAHNIEL PATTERSON

Atlanta,GA

Summary

Empathetic and customer-focused professional with extensive experience providing high-quality support to individuals, including answering inquiries, troubleshooting issues, and building trust. Adept at navigating fast-paced environments and delivering exceptional service.

Overview

years of professional experience

Work History

Nursing Assistant

Murci Homes

Antioch, TN, US

04.2024 - 08.2024

Collaborated with the healthcare team to support patients' treatment plans, providing personalized care and answering any patient questions regarding their treatment and comfort.
Assisted patients with activities of daily living (ADLs) such as bathing, dressing, and grooming, ensuring their dignity and promoting autonomy while monitoring safety.
Maintained accurate documentation of patient care, conditions, and progress, alerting the healthcare team to any issues requiring further attention.
Built strong, trusting relationships with patients, ensuring they felt comfortable and cared for, contributing to positive patient outcomes.
Worked as a liaison between patients and healthcare professionals, ensuring smooth communication regarding patient needs and changes in their care.

Sales Representative

Centerfield

Kingston, Jamaica

02.2021 - 12.2022

Managed inbound customer inquiries and provided detailed product education and support to help customers make informed purchasing decisions.
Consistently exceeded monthly sales quotas through proactive engagement and addressing customer needs in real-time.
Resolved customer complaints effectively, ensuring customer satisfaction and loyalty.
Actively participated in customer surveys, receiving high satisfaction ratings.
Delivered tailored recommendations based on customer needs and preferences, ensuring positive outcomes and a seamless experience.

Customer Service Representative

Ibex Global

Portmore, Jamaica

11.2017 - 12.2020

Managed a high volume of inbound calls, live chat, and email inquiries, delivering timely and empathetic support to customers.
Met performance goals and call center metrics, including average response time and first-call resolution rate, ensuring high-quality service in a fast-paced environment.
Addressed and de-escalated customer complaints, maintaining a calm and professional demeanor to ensure satisfaction and retain customers.
Conducted follow-up surveys with customers, consistently receiving high satisfaction rates.
Utilized effective communication skills to provide customers with solutions to their inquiries while ensuring their issues were resolved efficiently.

Education

Nursing Assistant Certificate -

Amazing Grace Nursing School

Queens, NY

12.2024

High School Diploma -

St.Andrew High School for Girls

Kingston

06.2016

Skills

Customer Service Excellence: Extensive experience supporting individuals and delivering solutions in both healthcare and customer service environments
Technical Troubleshooting: Skilled at diagnosing and resolving issues with accounts, orders, and platform functions to ensure smooth and efficient user experiences
Communication: Strong communicator with the ability to convey complex information clearly and empathetically via phone, live chat, and email
Problem-Solving: Skilled at thinking quickly and providing creative solutions to meet customer and patient needs

Organization: Demonstrated ability to stay organized, maintain attention to detail, and work independently to meet performance targets
CRM Tools: Proficient in using CRM tools like Zendesk and Salesforce to manage customer interactions and support tickets
Remote Experience: Experience working in remote environments and delivering high-quality service across multiple communication channels

Timeline