JAHNIKKI MAXEY
DETROIT,MI
Summary
I aspire to work in an environment where my skills, education, and years of experience in customer service and the legal field be utilized to reach the goals of the organization.
Overview
16
16
years of professional experience
Work History
Quality Assurance Agent
Mueller Reports, Inc.
04.2024 - 07.2024
- In a temporary fashion, responsible for reviewing reports of residential homes submitted by the company's property inspection team
- Ensured the accuracy and integrity of reports by adhering to established review procedures
Freelance Writer
Textbroker.com
03.2018 - 11.2020
- Prepared written content based on client needs as communicated via job briefs
- Proofread content prior to submission to check for spelling and grammatical errors
- Submitted quality content in a timely manner, and made revisions based on feedback from the client, when necessary
Immigration Case Manager
Ellis Porter PLC
11.2014 - 01.2018
- Managed and prepared business immigration cases for attorney review
- Performed legal research as needed
- Communicated with clients and their employees to provide and request necessary information
- Communicated with the United States Citizenship and Immigration Services (USCIS) regarding case information
- Managed light office duties
- Utilized Microsoft Office Suite for office duties
Substitute Teacher
Midwest Substitute Staffing
03.2014 - 06.2014
- Reported to school office at the beginning of school day to pick up required materials/schedule of classes and returned materials at the end of the day
- Carried out lesson plan left by classroom teacher
- Guided the learning process toward achievement of goals for the day
- Explained academic and behavioral expectations to students
- Left notes for the classroom teacher regarding student performance
- Maintained classroom cleanliness
Immigration Paralegal/Case Coordinator
Fakhoury Law Group
03.2010 - 10.2013
- Prepared business immigration cases (H, L, I-140, Green Card, TN, Advance Parole, and Employment Authorization) for attorney review
- Performed legal research
- Thoroughly used INSZoom database to manage cases
- Managed correspondence with clients of the attorney and government officials on behalf of attorney
- Maintained files
- Managed light office duties
- Utilized Microsoft Office Suite for office duties
Office Assistant
Panache Entertainment, LLC.
02.2008 - 02.2010
- Managed customer accounts
- Managed correspondence with customers
- Managed payment collection
- Maintained office duties
- Utilized Microsoft Office Suite and Salesforce.com for office duties
Education
Google Cybersecurity Professional Certificate -
Google
02-2025
Master of Public Administration -
Oakland University
Rochester, MI01.2013
Bachelor of Arts - English, Communication
Oakland University
Rochester, MI01.2010
Skills
- Microsoft Suite
- Google Platforms
- Customer Service
- Content Creation
- Proofreading
Languages
French
Elementary
Arabic
Elementary
Timeline
Quality Assurance Agent
Mueller Reports, Inc.
04.2024 - 07.2024
Freelance Writer
Textbroker.com
03.2018 - 11.2020
Immigration Case Manager
Ellis Porter PLC
11.2014 - 01.2018
Substitute Teacher
Midwest Substitute Staffing
03.2014 - 06.2014
Immigration Paralegal/Case Coordinator
Fakhoury Law Group
03.2010 - 10.2013
Office Assistant
Panache Entertainment, LLC.
02.2008 - 02.2010
Master of Public Administration -
Oakland University
Bachelor of Arts - English, Communication
Oakland University
Google Cybersecurity Professional Certificate -
Google
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