Jahnique Camper
Fort Lauderdale,FL
Summary
Dynamic Occupancy Specialist with Broward County Housing Authority expertise in compliance monitoring and resident relations. Proven ability to enhance tenant satisfaction through effective application processing and problem-solving. Skilled in fair housing regulations and maintaining housing quality standards, ensuring properties meet occupancy readiness while fostering strong client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Occupancy Specialist
Broward County Housing Authority
Lauderdale Lakes, FL
01.2024 - 01.2026
- Conducted tenant eligibility assessments to ensure compliance with housing regulations.
- Processed applications for housing assistance, maintaining accurate records in housing management software.
- Coordinated inspections and ensured properties met quality standards for occupancy readiness.
- Assisted clients in understanding program requirements and provided guidance on rental procedures.
- Stayed current with industry trends and regulatory changes by attending conferences, workshops, and training sessions related to affordable housing best practices.
Customer Service Representative
UniFirst
Pompano Beach, FL
06.2020 - 12.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and ensure service quality.
- Collaborated with team members to enhance customer satisfaction and streamline processes.
- Educated customers on product features, benefits, and usage for informed decisions.
- Maintained accurate records of customer feedback to improve service offerings.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Insurance Customer Service Representative
Team Focus Inc
Sunrise, FL
08.2018 - 06.2020
- Assisted customers in understanding policy details and coverage options.
- Addressed customer inquiries efficiently through multiple communication channels.
- Processed insurance claims accurately to ensure timely resolution for clients.
- Collaborated with team members to improve customer service protocols and procedures.
- Maintained detailed records of customer interactions and transactions in CRM system.
- Resolved complex customer issues by coordinating with underwriting and claims departments.
- Educated clients on necessary documentation for claims submission and policy changes.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Provided training support to new representatives on company policies and systems.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FLSkills
- Resident relations
- Fair housing regulations
- Eviction procedures
- Application processing
- Compliance monitoring
- Resident screening
- Affordable housing programs
- Section 8 programs
- Communication
- Occupancy standards
- Income verification
- Housing quality standards
- Rent calculation
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Strong customer service
- File organization
- Document management
- Bookkeeping
- Document scanning
- Scheduling
- Supply inventory
- Office supply management
Microsoft office
Certification
Rent calculation
Timeline
Occupancy Specialist
Broward County Housing Authority
01.2024 - 01.2026
Customer Service Representative
UniFirst
06.2020 - 12.2023
Insurance Customer Service Representative
Team Focus Inc
08.2018 - 06.2020
High School Diploma -
Dillard High School