Jahniya Rowe
Atlanta,Georgia
Summary
Detail-oriented payroll professional with experience processing accurate, timely payroll in fast-paced environments. Skilled in timekeeping systems, data entry, and resolving pay discrepancies while maintaining confidentiality and compliance with company policies. Reliable team player with strong organization, communication, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
HR Assistant - Payroll
DCU Financial
Remote
09.2022 - 12.2025
- Administered payroll processing for bi-weekly and monthly employee cycles, ensuring accuracy and compliance with regulations.
- Maintained accurate and detailed records of employee hours and tax information to support payroll processing.
- Coordinated with supervisors to expedite resolution of payroll issues, focusing on the verification of attendance records and overtime authorizations.
- Facilitated employee inquiries on paycheck deductions and related issues, ensuring clear communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Addressed payroll discrepancies with efficiency and accuracy.
Medical Receptionist
Peachtree Immediate Care
Atlanta, GA
11.2020 - 09.2022
- Managed front desk operations including filing, scanning, faxing, and record requests
- Supported clinical staff and doctors to ensure smooth daily operations
- Scheduled follow-up appointments and coordinated referrals as needed
- Assisted with patient registration, consent forms, and intake documentation
- Communicated wait times and provided clear instructions to patients and families
- Collaborated with team members to maintain efficient workflow and patient satisfaction
Call Center Representative
AT&T
Atlanta, GA
05.2021 - 01.2022
- Managed high volume inbound calls while maintaining customer satisfaction and resolving issues effectively.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Front of House Employee
Chick-fil-A
Kennesaw, GA
09.2018 - 05.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations, and provided exceptional service.
- Prepared and assembled food items according to standardized recipes and procedures.
- Operated cash register, processed transactions accurately, and managed customer payments.
- Monitored inventory levels, restocked supplies as needed, and communicated shortages to management.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA05-2025
Skills
- Office administration
- Maintaining files
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Computer skills
Timeline
HR Assistant - Payroll
DCU Financial
09.2022 - 12.2025
Call Center Representative
AT&T
05.2021 - 01.2022
Medical Receptionist
Peachtree Immediate Care
11.2020 - 09.2022
Front of House Employee
Chick-fil-A
09.2018 - 05.2020
Bachelor of Science - Criminal Justice
Kennesaw State University