JAH NIYA WILLIS
San Antonio,TX
Summary
Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Employee who is self-motivated and has a flexible schedule and availability. Upselling target items and providing positive customer experiences to increase loyalty and repeat business. Pursuing a position with greater responsibilities and potential for advancement. Dedicated team member with excellent communication skills and a pleasant demeanor. Dedicated, energetic, and skilled in assisting customers with any need. Cleanliness Customer service Merchandise restocking Multi-tasking ability Check cashing Time management skills Customer satisfaction Heavy lifting Bagging assistance Scanner operations Product bagging
Efficient stocker and order filler with experience in fast-paced warehouse environments. Skilled in accurate inventory management, product placement, and order processing to ensure seamless operations. Demonstrated ability to improve storage systems for easy access and minimal handling time, significantly enhancing workflow and reducing errors. Proven track record of maintaining cleanliness and organization of stock areas, contributing to overall operational efficiency.
Overview
5
5
years of professional experience
Work History
Selector
HEB Warehouse
San Antonio, TX
02.2023 - Current
- Examined product specifications to determine appropriate selection criteria and item locations.
- Verified accuracy of orders, ensuring that all items were properly selected and counted.
- Loaded, unloaded and moved products using various material handling equipment such as pallet jacks and hand-trucks.
- Identified damaged or defective items and ensured they were removed from inventory.
- Operated powered industrial equipment such as forklifts, reach trucks, turret trucks., to transfer merchandise between storage areas.
- Followed safety procedures while operating all required machinery according to company standards.
- Utilized RF technology to scan barcodes of merchandise being loaded onto trailers for shipping.
Fulfillment expert
Target
Selma, TX
10.2022 - Current
- Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability
- Trained new employees on job responsibilities, company policies, and safety procedures for quick onboarding
- Conducted inventory audits with [Number]% accuracy following company procedures
- Worked well with coworkers on initiatives that aimed to improve production quality and workflow in a measurable way
- Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it
- The fulfillment team picks, sorts, preps and packs products safely, efficiently and effectively to deliver convenience and quality for our guests.
Warehouse Team Member
Chic-Fil-A supply
Selma , TX
06.2024 - 03.2025
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Transported finished goods from production line to warehouse for stocking purposes.
- Completed daily reports accurately detailing any discrepancies between expected and actual stock levels.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Filled customer orders accurately and efficiently in a timely manner.
- Secured items in truck by strapping over protective padding.
- Managed inventory control systems to track products into and out of the warehouse facility.
- Used scanners to track parcel information, condition or receipt.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Maintained the cleanliness of the warehouse area at all times.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used digital database to keep records of units and stock moved.
- Followed standard operating procedures for storing, labeling, tracking, rotating and disposing of material in accordance with established protocols.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Identified damaged goods and reported them immediately to supervisor or manager.
- Inspected and evaluated condition of products received from vendors.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Ensured compliance with all safety regulations in the workplace.
- Identified and resolved inventory problems, including damaged or lost items.
- Conducted regular inventory audits to maintain accuracy.
- Provided support during internal audits related to material management processes.
- Organized regular cycle counts to identify any potential issues early on.
- Maintained accurate and up-to-date inventory records.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
Sortation Associate
Amazon warehouse
San Antonio, TX
06.2020 - 03.2021
- Moved pallets and packing material to designated vacant storage areas for operational safety
- Performed admirably during the first, second, and third shift rotations
- Followed industry safety standards, such as those set forth by the Occupational Safety and Health Administration (OSHA) for lifting, working at heights, and handling hazardous chemicals
- Ran a variety of conveyors, safely and efficiently moving packages in and out of loading dock areas
- Applied industry safety standards, including Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently
- Consistently lifted materials weighing as much as 50 pounds, while working in temperatures ranging 30 to 90 degrees
- Maintained high-level work standard achieving 100% accuracy sorting and processing, meeting a daily goal of completing over 70,000 customer orders within a team
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Shipped material and performed boxing, packing, labeling and preparation of any related documents
- Checked packages and merchandise for damage and notified vendors
- Used automated palletizing machinery for block packing product
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
KFC
San Antonio, TX
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Am familiar with and proficient in the use of safe food handling techniques
- Provide outstanding customer service to all customers who enter the store
- Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Clean and close the shop on a regular basis.
Education
Associate of Science - Nursing
Northeast Lakeview College
Universal City, TX05-2030
Bachelor of Arts - Cyber Operations And Warfare
Northeast Lakeview College
Universal City, TX05.2026
San Antonio College
San Antonio, TX02.2020
Management Physical Strength, Business Management
Karen Wagner High School
San Antonio, TX01.2020
01.0001
Skills
- Patient care
- Inventory management
- Safety compliance
- Team collaboration
- Quality assurance
- Problem solving
- Data analysis
- Record keeping
- Boxing and labeling
- Merchandise restock
- Shelving of products
- Product restocking
- Decision-making
- Work order processing
- Damage control
- Material handling equipment
- Cycle counting
- Heavy lifting
- Order filling
- Product signage and labeling
- Workload prioritization
Education and Training
true
Timeline
Warehouse Team Member
Chic-Fil-A supply
06.2024 - 03.2025
Selector
HEB Warehouse
02.2023 - Current
Fulfillment expert
Target
10.2022 - Current
Sortation Associate
Amazon warehouse
06.2020 - 03.2021
KFC
Associate of Science - Nursing
Northeast Lakeview College
Bachelor of Arts - Cyber Operations And Warfare
Northeast Lakeview College
San Antonio College
Management Physical Strength, Business Management
Karen Wagner High School