Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Teresa Graves

Wimauma,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Fully capable working effectively in an unsupervised enviorment.

Overview

27
27
years of professional experience

Work History

Auditor/Selector

UNFI, United Natural Foods
Sarasota, FL
11.2021 - 12.2023
  • Applied professional judgment in gathering and evaluating evidence for thorough analysis.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Established trusting relationships with senior staff to support audit objectives.
  • Supervised audit staff to align goals with company and deliver excellent internal audit services.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Prepared products for packaging and shipping according to company specifications.

Customer Service Representative

IMS Catastrophe Services
Bradenton, FL
08.2018 - 02.2020
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted with the initial intake of information for newly insurance claims processing.

Certified Clinical Hemodialysis Technician

American Renal Association
Saint Petersburg, FL
11.2014 - 07.2015
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Discontinued dialysis treatment according to established procedures.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Recorded observations and baseline measurements to maintain accurate medical records.

Certified Clinical Hemodialysis Technician

DaVita Dialysis Corporation
Ruskin, FL
09.2010 - 11.2014
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Assisted in training technicians, medical students or other staff members.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Calibrated, troubleshot or repaired equipment and corrected malfunctions.

Personalized Caregiver

Self-employed
Tampa, FL
01.1997 - 10.2009
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Drove clients to doctors' appointments and social outings.

Graduate Nurse (non-license Status)

Tampa General Hospital Emergency Room
Tampa, FL
05.2003 - 03.2004
  • Reviewed and documented patient medical history and current conditions or complaints.
  • Alerted physicians or other nursing staff of changes in patient condition.
  • Completed rounds to observe, assess, document and report patients' conditions.
  • Administered medications and other treatments based on physician orders.
  • Responded rapidly to urgent or emergency situations.
  • Assessed patients by interviewing and recording vital signs.
  • Communicated clinical information to patients and family members.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Education

Associate of Science - Nursing

Hillsborough Community College
Tampa, FL
05-2003

Medical Terminology/ Nursing Asst

Beaufort And Jasper Career Education Center
Ridgeland, SC
08-1990

High School Diploma -

Jasper County High
Ridgeland, SC
06-1990

Skills

  • Audit Coordination
  • Process evaluations
  • Sample Collection
  • Patient Monitoring
  • Safety Monitoring
  • HIPAA
  • Treatment Documentation
  • Patient Care
  • Condition Assessment
  • Specimen handling
  • Family Education
  • Direct Patient Care
  • Advanced nephrology knowledge
  • Patient Relations
  • Patient Education
  • Hemodialysis treatment
  • Complaint resolution
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Paperwork Processing
  • Scheduling
  • Active Listening
  • Positive and professional
  • Compassionate client care
  • Meal Preparation
  • ADL Assistance
  • Documentation
  • Mobility Assistance
  • Basic Housekeeping

Affiliations

  • I enjoy crocheting during my spare-time.

Accomplishments

  • Davita Dialysis Triple Crown and Prosperity Award two consecutive years straight.
  • Health Occupation Student of the Year (HOSA).

Timeline

Auditor/Selector

UNFI, United Natural Foods
11.2021 - 12.2023

Customer Service Representative

IMS Catastrophe Services
08.2018 - 02.2020

Certified Clinical Hemodialysis Technician

American Renal Association
11.2014 - 07.2015

Certified Clinical Hemodialysis Technician

DaVita Dialysis Corporation
09.2010 - 11.2014

Graduate Nurse (non-license Status)

Tampa General Hospital Emergency Room
05.2003 - 03.2004

Personalized Caregiver

Self-employed
01.1997 - 10.2009

Associate of Science - Nursing

Hillsborough Community College

Medical Terminology/ Nursing Asst

Beaufort And Jasper Career Education Center

High School Diploma -

Jasper County High

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