Summary
Overview
Work History
Education
Skills
Timeline
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Jahniyah Dennis

Pemberton,NJ

Summary

Dedicated and results-driven professional with 1 years of experience in customer service and technical support and Sales roles. Demonstrated expertise in providing exceptional customer experiences while troubleshooting and resolving technical issues. Proficient in utilizing computer systems and software applications to streamline processes and enhance customer satisfaction. A proactive team player with strong problem- solving abilities and a keen attention to detail. Seeking a challenging position where I can leverage my skills to contribute to the success of a dynamic organization.

Overview

2
2
years of professional experience

Work History

Solar Retail Sales Associate

Sunrun
07.2023 - 09.2023
    • Took constructive criticism from superior, helping identify areas for improvement and growth in sessions
    • Greeted customers and helped with product questions, selections, and purchases.
    • Answered questions about store policies and addressed customer concerns.
    • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
    • Developed professional relationships with customers to increase loyalty, retention and rapport.
    • Utilized upselling techniques to promote additional products and increase sales.
    • Engaged in friendly conversation with customer to better uncover individual needs.

Amazon Warehouse Associate

Amazon
02.2023 - 05.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.

Crew Member

Wendy's
10.2022 - 02.2023
  • Collaborated with manager and team members to identify areas for process improvement, resulting in enhanced efficiency and customer satisfaction
  • Trained other employees in customer service, food safety, and performance requirements.
  • Adhering to schedules, multitasking front line of customers needs answering questions, taking orders and processing form of payments
  • Organized documents receipts for orders per day at the end of each shift followed by company policies and procedures
  • Provided strong communication skills with customers by phone or email
  • Used Active listening skills to ensure of understanding issues and solving root cause of problems by troubleshooting and exhausting all resources
  • Set positive example for team members by providing high-quality, efficient service.

Sports Coach

XL Sports World
06.2022 - 09.2022
  • Collaborated with other coaches to create and execute game plans.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

Heart of the House

PDQ Restaurant
06.2021 - 09.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Bachelor of Arts - Art And Entertainment

Rider University
Trenton, NJ
2027

High School Diploma -

Pemberton Township High School
Pemberton, NJ
06.2023

Skills

  • Microsoft Office Tools
  • Persuasive Selling
  • Productivity Maximization
  • Outlook
  • Zoom
  • MacOS
  • Windows OS
  • Technical Support
  • CRM tools
  • Detailed-oriented
  • Computer efficiency
  • Analytical Problem-Solving

Timeline

Solar Retail Sales Associate

Sunrun
07.2023 - 09.2023

Amazon Warehouse Associate

Amazon
02.2023 - 05.2023

Crew Member

Wendy's
10.2022 - 02.2023

Sports Coach

XL Sports World
06.2022 - 09.2022

Heart of the House

PDQ Restaurant
06.2021 - 09.2021

Bachelor of Arts - Art And Entertainment

Rider University

High School Diploma -

Pemberton Township High School

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Jahniyah Dennis