JAHNNA HAZELWOOD

Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels.

Accurately capture the voice of customers to drive first call resolution across functions utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders. Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction Research account call history and use applicable resources/tools to problem solve and make appropriate decisions to meet customers needs and resolve issues. Access multiple system applications simultaneously to effectively service customers Actively participate and contribute in engagement and team building activities. Assist with projects per business needs Clarified customer issues and determined root cause of problems to resolve product or service complaints. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Managed over 50 national accounts. Schedule installations, exchanges, part buy backs or removals of equipment or other assets using Coca-Cola information systems, supplier networks and agent contacts to meet customer expectations

Contact customers to confirm service or orders, such as service follow up, equipment service confirmation, parts delivery confirmation, service scheduling Receive, record and respond to customer or consumer inquires/feedback using database tools and documented best practices to provide improved service performance and/or to capture and report data to internal/external users Create and maintain partnerships with customers, clients, or third party service providers e.g., service/installation agents, distributors by establishing common goals, objectives and performance target requirements to improve mechanical service and installations for customers