Jahquan Douglas
Brooklyn,New York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated Retail Development Manager with keen knowledge in marketing and business development principles. Experienced in retail operations with strong leadership skills. Offering collaborative abilities to optimize overall store sales. Skilled Music Teacher offering eight years of experience as educator, leader and performer. Strong attention to detail with creative and friendly style.
Overview
4
4
years of professional experience
Work History
CEO
STACCZ ENTERTAINMENT INC
10.2019 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Expanded market share through successful acquisitions and mergers.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
Music Educator / NYCDOE VENDOR
Nyc Doe
09.2022 - 11.2023
- Developed comprehensive music curriculum by incorporating various teaching methods and innovative techniques.
- Enhanced student performance through individualized instruction, addressing diverse learning styles.
- Improved overall musicianship of students by implementing a rigorous practice schedule and performance opportunities.
- Established strong relationships with parents and guardians to facilitate effective communication regarding student progress.
- Organized annual music concerts, showcasing student talent and achievements to the school community.
- Fostered a positive learning environment by creating engaging lesson plans that incorporated elements of music history, theory, and composition.
- Collaborated with fellow educators to create interdisciplinary lessons connecting music education to other subjects such as math or language arts.
Floor Clerk
Vim Department Store
01.2022 - 08.2022
- Improved inventory management by conducting regular stock audits and maintaining accurate records.
- Assisted in warehouse organization for streamlined product retrieval and efficient order fulfillment.
- Enhanced customer satisfaction with timely delivery of products to designated departments or storage areas.
- Collaborated with team members, ensuring a smooth workflow in the warehouse and meeting daily targets.
- Reduced product damage by implementing proper handling techniques and following safety protocols.
- Supported sales associates in locating items promptly, resulting in improved customer experience and increased sales.
- Expedited order processing by accurately picking, packing, and labeling items according to company guidelines.
- Contributed to effective communication among team members through clear reporting of issues and concerns.
Answering Service Operator
Doctors Hospital
05.2021 - 08.2021
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
- Assisted callers with problem resolution, ensuring satisfactory outcomes for both customers and the company.
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
- Streamlined call center processes for improved efficiency and reduced wait times.
Janitor
99 Cent Store
01.2021 - 03.2021
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Picked and packed order items.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Education
High School Diploma -
City-As High School
New York, NY06.2022
Skills
- Talent Development
- Market Analysis
- Business Development
- Strategic Visioning
- Effective Decision-Making
- Customer Focus
- Public Speaking
- Organizational Agility
- Performance Management
- Global Perspective
- Conflict Resolution
- Strategic Sales Knowledge
- Visual Merchandising
- Cash Management
Additional Information
Audio Engineer. Collaborative thinker. Adaptive multitasker and team leader/
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Music Educator / NYCDOE VENDOR
Nyc Doe
09.2022 - 11.2023
Floor Clerk
Vim Department Store
01.2022 - 08.2022
Answering Service Operator
Doctors Hospital
05.2021 - 08.2021
Janitor
99 Cent Store
01.2021 - 03.2021
CEO
STACCZ ENTERTAINMENT INC
10.2019 - Current
High School Diploma -
City-As High School