Microsoft Office
Jahreef Rodgers
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As well a motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
05.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Shipping and Receiving Clerk
Amazon Fulfillment Distribution Center
10.2022 - 05.2023
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Maintained accurate inventory levels through regular cycle counts and updating warehouse management system accordingly.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for seamless experience.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Handled day-to-day shipping and receiving overseeing more than 30+ packages per day.
Assembly Line Worker
Spencer's Warehouse
07.2022 - 10.2022
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on tassembly line.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
Picker Packer
Amazon Fulfillment Distribution Center
09.2021 - 06.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Contributed to inventory control efforts by conducting regular audits, reconciling discrepancies, and updating system records accordingly.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Production Line Assembly Worker
Samsung Electronics
04.2021 - 09.2021
- Enhanced production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced waste in the production line by optimizing material usage and minimizing defects through quality checks.
- Collaborated with team members to assemble products accurately, quickly, and safely within set deadlines.
- Maintained a safe working environment by adhering to safety protocols and proactively addressing potential hazards.
- Increased overall productivity by diligently performing routine equipment maintenance and promptly reporting malfunctions.
- Assisted in continuous improvement initiatives by providing feedback on production processes and suggesting improvements.
- Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
- Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
- Supported inventory management efforts through accurate tracking of materials used during assembly tasks.
General Warehouse Associate
The Home Depot Distribution Center
01.2021 - 04.2021
- Increased warehouse efficiency by implementing effective inventory management and organization strategies.
- Streamlined order processing for faster customer fulfillment and improved satisfaction rates.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
- Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
Stower
Amazon Fulfillment Distribution Center
09.2020 - 01.2021
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Reduced errors in stowed items through meticulous attention to detail and adherence to company guidelines.
- Enhanced workplace safety by maintaining a clean and organized work environment, minimizing accidents and injuries.
- Improved team productivity with effective communication, collaboration, and problem-solving skills.
- Expedited the stowing process for high-priority shipments, ensuring timely delivery to customers.
- Maintained accurate inventory records by diligently updating tracking systems and databases.
- Optimized storage space utilization through strategic placement of items based on size, weight, and frequency of use.
Retail Customer Sales Associate
The Children's Place
07.2019 - 12.2020
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Assisted in inventory management, ensuring the availability of products for customers to purchase.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
Warehouse Associate
Republic National Distributing Company
07.2020 - 09.2020
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
Packaging Handler
UPL
01.2020 - 05.2020
- Enhanced packaging efficiency by implementing improved organization and workflow strategies.
- Reduced material waste by refining packaging techniques and optimizing the use of resources.
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Improved overall production rates by collaborating with team members to identify areas for improvement in the packaging process.
- Ensured high-quality product presentation by conducting thorough inspections of completed packages before shipment.
- Expedited order fulfillment by effectively prioritizing tasks based on customer requirements and deadlines.
- Supported warehouse inventory management, accurately tracking incoming and outgoing shipments for efficient restocking and distribution.
- Contributed to cost reduction efforts through regular evaluation of materials usage, identifying opportunities for resource conservation.
Machine Operator
Nan Ya Plastics
08.2019 - 01.2020
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Senior Customer Service Representative
Sykes Enterprises, Incorporated
03.2015 - 06.2019
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Reduced call wait times by implementing effective time management techniques within the team.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
Customer Service Representative
Sykes Enterprises, Incorporated
05.2014 - 03.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
05.2014
Skills
- Call Management
- Warehousing functions
- Problem-solving abilities
- Product Inspection
- OSHA Compliance
- Shipment Palletization
- Forklift Operation
- Insurance understanding
- Fleet Management
- Strong multitasking
- Car maintenance awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Customer Service Representative - Hertz Car Rental
05.2023 - 02.2024
Shipping and Receiving Clerk - Amazon Fulfillment Distribution Center
10.2022 - 05.2023
Assembly Line Worker - Spencer's Warehouse
07.2022 - 10.2022
Picker Packer - Amazon Fulfillment Distribution Center
09.2021 - 06.2022
Production Line Assembly Worker - Samsung Electronics
04.2021 - 09.2021
General Warehouse Associate - The Home Depot Distribution Center
01.2021 - 04.2021
Stower - Amazon Fulfillment Distribution Center
09.2020 - 01.2021
Warehouse Associate - Republic National Distributing Company
07.2020 - 09.2020
Packaging Handler - UPL
01.2020 - 05.2020
Machine Operator - Nan Ya Plastics
08.2019 - 01.2020
Retail Customer Sales Associate - The Children's Place
07.2019 - 12.2020
Senior Customer Service Representative - Sykes Enterprises, Incorporated
03.2015 - 06.2019
Customer Service Representative - Sykes Enterprises, Incorporated
05.2014 - 03.2015
Kingtree Senior High School - High School Diploma,