Taylor Rush
Van Nuys,CA
Work Preference
Summary
Motivated and customer-focused professional with experience in both the travel and retail industries, delivering exceptional service and driving sales performance in fast-paced environments. At Hertz Car Rental, I provided premium service to a diverse clientele at Palm Springs International Airport, consistently exceeding sales goals through consultative selling and efficient customer support. As a Retail Keyholder at GameStop, I demonstrated strong leadership by overseeing daily operations, training staff, and ensuring compliance with company policies while maintaining high customer satisfaction. Skilled in communication, problem-solving, and team collaboration, I bring a proven ability to handle transactions accurately, resolve issues effectively, and create positive customer experiences that contribute to organizational success.
Work History
Customer Service Representative
Hertz Car Rental
11.2024 - 10.2025
- Assisted customers in selecting rental options, ensuring satisfaction with choices.
- Processed rental agreements and payments using company software efficiently.
- Addressed customer inquiries and resolved issues promptly to enhance experience.
- Maintained knowledge of vehicle inventory and features to provide accurate information.
- Implemented feedback mechanisms, contributing to continuous improvement initiatives.
- Managed return processes, ensuring vehicle condition met company standards effectively.
Retail Keyholder
GameStop
10.2023 - 10.2024
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Opened and closed store at proper times for reliable services.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
Education
High School Diploma -
Palm Springs Highschool
Palm Springs, CA05-2024
Skills
- Retail operations management
- Accurate cash handling
- Employee onboarding and training
- Social Media Marketing
- Sales proficiency
- Merchandise Display
- Loss prevention strategies
- Brand representation
- Promotional planning
- Customer Service
- Training and mentoring
- Loss Prevention
- Customer service
- Data entry
- Critical thinking
- Active listening
Accomplishments
- Documented and resolved an issues relating to missing figurines that were pre ordered which led to Customer satisfaction.
- Documented and resolved miscounted trade hold items which led to trade hold products being finalized and allowed for sale.
Languages
English
Native or Bilingual
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Customer Service Representative
Hertz Car Rental
11.2024 - 10.2025
Retail Keyholder
GameStop
10.2023 - 10.2024
High School Diploma -
Palm Springs Highschool
Overview
2
2
years of professional experience