Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahrie Canady

Paterson,New Jersey

Summary

Dynamic and dedicated server with a proven track record at BJ's Restaurant & Brewhouse, excelling in customer service and teamwork. Recognized for enhancing guest experiences through attentive service and effective communication. Skilled in sales and maintaining high standards of cleanliness, consistently contributing to a positive dining atmosphere.

Overview

7
7
years of professional experience

Work History

Server Assistant

Outback Steakhouse
09.2023 - 10.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Assisted with dining room set up prior to and after service period.

Server

BJ's Restaurant & Brewhouse
12.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

On The Border
06.2022 - 08.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Contributed to inventory management by monitoring stock levels.
  • Streamlined order-taking process to minimize wait times for diners.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier

HMSHost
12.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier

Chick-fil-A
05.2017 - 12.2017
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
  • Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
  • Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
  • Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.

Education

Hospitality And Tourism

Eastside High School
Paterson, NJ
06-2019

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Customer service
  • Responsible and trustworthy
  • Hospitality service expertise
  • Flexible schedule
  • Sales expertise
  • Service prioritization
  • Guest relations management

Timeline

Server Assistant

Outback Steakhouse
09.2023 - 10.2024

Server

BJ's Restaurant & Brewhouse
12.2022 - 01.2023

Server

On The Border
06.2022 - 08.2022

Cashier

HMSHost
12.2019 - 01.2020

Cashier

Chick-fil-A
05.2017 - 12.2017

Hospitality And Tourism

Eastside High School

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