Jahson Brown
Port Saint Lucie
Summary
Detail-oriented Configuration and Quality Technician skilled in quality assurance, inventory management, and ERP systems. Led training initiatives for teams, enhancing operational efficiency and ensuring compliance with industry standards. Experienced in optimizing shipping and receiving processes to improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Configuration and Quality Technician
OCULUS Inc
Port Saint Lucie
10.2021 - Current
- Conducted thorough testing of new optometry devices from Germany, enhancing reliability and reducing device failures.
- Conducted quality inspections on manufactured products to ensure compliance with industry standards.
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
- Trained new staff on quality assurance procedures and best practices effectively.
- Participated in continuous improvement initiatives to enhance production quality and efficiency.
- Installed device software on HP computers for orders from doctors, government hospitals, and retail chains.
- Managed inventory using ERP system, improving tracking accuracy and minimizing stock discrepancies.
- Handled shipping and receiving processes, facilitating timely service for internal and external customers.
- Investigated and resolved equipment malfunctions, maintaining operational efficiency and minimizing downtime.
- Operated forklifts to efficiently move equipment while maintaining safety standards.
Supervisor
Ross, Inc
11.2019 - 10.2021
- Supervised team members to ensure efficient store operations and customer satisfaction.
- Trained new employees on company policies and procedures for optimal performance.
- Managed inventory levels and organized stockroom for easy access and efficiency.
- Restructured merchandise on sales floor to improve product visibility and accessibility.
- Facilitated customer checkouts to streamline purchasing process.
CREW TRAINER
McDonald's
Port Saint Lucie
03.2018 - 06.2019
- Trained new crew members on operational procedures and customer service standards.
- Facilitated onboarding process to ensure crew members were prepared for their roles.
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Coordinated team schedules to optimize staffing and improve service efficiency.
Education
High school diploma -
Treasure Coast High School
Port Saint Lucie, FL05-2019
Skills
- Quality assurance
- Product validation
- Product testing
- Process auditing
- Process optimization
- Data analysis
- ERP Systems
- Technical troubleshooting
- Technical documentation
- Component assembly
- Inventory Control
- Customer satisfaction
- Time management
- Organizational skills
- Problem solving
- Reporting
- Quality assurance
- Customer service
- Training programs
- Safety regulation adherence
- Team collaboration
- Effective communication
- Supervising experience
- Leadership
- Attention to detail
- Process improvement
- Account management
- Testing protocols
- Component assembly
- Reporting
- Customer satisfaction
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Configuration and Quality Technician
OCULUS Inc
10.2021 - Current
Supervisor
Ross, Inc
11.2019 - 10.2021
CREW TRAINER
McDonald's
03.2018 - 06.2019
High school diploma -
Treasure Coast High School