Jah'Syi Narcisse
Miami
Summary
Resourceful IT intern specializing in technical support and cloud technologies. Successfully addressed intricate problems while collaborating with diverse teams. Focused on leveraging expertise to elevate user's satisfaction and improve operational efficiency.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
IT Intern
OneUnited Bank
Miami
07.2023 - Current
- Served as primary technical support lead for Miami branch and remote branches across US.
- Managed Google Workspace Admin Console and Active Directory for user provisioning and password resets.
- Tracked and resolved help desk requests using Salesforce and Slack, ensuring rapid communication.
- Troubleshot issues across macOS, Windows, ChromeOS, VPN, printers, and corporate SaaS applications.
- Configured and supported Zoom Phone and Yealink devices, including call routing and connectivity issues.
- Installed and configured on-prem network switches, performed cabling, and organized network racks.
- Collaborated with third-party vendors to resolve escalated banking software and technology issues.
- Developed AI-driven Dialogflow CX playbooks to enhance mobile banking support experience.
Education
Associate of Arts - Computer Information Systems
Miami Dade College
Miami, FLCollege Credit Certificate - Enterprise Cloud Computing
Miami Dade College
Miami, FLSkills
- Cloud computing
- Cybersecurity fundamentals
- Technical support
- Network troubleshooting
- Customer service
- IT support experience
- Team collaboration
- Continuous learning mindset
- Google WorkSpace
- Windows/MacOs
- AWS
- Active Directory
Certification
CompTia- Security +
Timeline
IT Intern
OneUnited Bank
07.2023 - Current
Associate of Arts - Computer Information Systems
Miami Dade College
College Credit Certificate - Enterprise Cloud Computing
Miami Dade College